Summary of Career

1. Respond to Incidents/requests for technical assistance in person, via phone, remotely and Emails, within agreed SLA's.

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2. Research and identify solutions to software and hardware issues.

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3. Diagnose and troubleshoot technical issues, including account setup and network configuration.

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4. Ask customers targeted questions to quickly understand the root of the problem.

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5. Track computer system issues through to resolution, within agreed time limits.

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6. Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

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7. Maintain Employees Computers, servers and perform Backup regularly.

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8. Diagnose and resolve technical issues related to laptops and mobile phones.

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9. Installing and configuring computer hardware, software, systems, networks, printers.

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10. Co-ordinate with other IT teams in any IT support or project implementation.

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