Experience as Customer Services Officer

• Employer

  Dawlance Customer Service Center

• From

  01 January 2016

• To

  31 July 2017

• Detail

  Answer customer inquiries via phone, email, and in-person
  • Direct customers to online resources
  • Update customer records in the system, including notes about interactions
  • Pitch ideas for improving customer care
  • Create and maintain reports about customer interactions
  • Attend weekly staff meetings
  • Participate in team-building activities
  • Develop a rapport with customers
  • Encourage customers to complete surveys
  • Make recommendations to management to improve customer experience
  
   Customer Dealings & Customer Satisfaction
   Looking After Customer Queries and responding accordingly
   Deliveries to Customers
   De-Briefing of CWS and Franchises
   Looking after and Dealing Walking Customers
   Sale Summaries
   Daily, Weekly and Monthly Reporting to Head Office
  

Experience as Business Development Officer

• Employer

  Allied Bank

• From

  01 June 2017

• To

  18 August 2020

• Detail

   Sales Summaries
   Developing new relation with customers to open their Accounts
   Develop and sustain solid relationship with customers
   Analyzing customer feedback date to determine whenever customer are satisfied
   Training and guide the Business Development Staff
   Conduct market research to identify new Business
   Ensure to resolve the customer query and get satisfaction
   Meet with potential investors
   Provide insight into product Development positioning
   Cost effective approach to pursue new Business opportunity
   Collaborate with company executive to determine most viable
   Reinforce financial data and conduct data base backups when necessary
   Comply with financial policies and regulation
   Developing New Business
   Opening Customer Accounts
   Customer Dealings & Customer Satisfaction
   Looking After Customer Queries and responding accordingly
   Sale Summaries
   Daily, Weekly and Monthly Reporting to Head Office
   Mange New Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
   Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
   Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.
   Analyze and monitor all banking activities of competitors
   Manage all Accounting transactions
   Prepare budget forecasts
   Publish financial statements in time
   Handle Money,Quartely and annual closings
   Reconcile account payable and Receivable
   Ensure timely Bank statement