Shehla Rafiq

ITSM & BI Reporting Expert
Sharjah


Profile Views 273

Recommendations (0)

Skills
0
  • Experience
    fresh
  • U.A.E Experience
    --
  • Industry
    Information Technology
  • Nationality
    Pakistani
  • Visa status
    Not Applicable
  • Qualification
    Master - MS Computer Science- 18 yrs education
  • Driving License: NA
Other Matching Titles/Position
Industry Titles
Information Technology

Summary of Career

Achievements
Employee of the Quarter award in Telenor Global Shared Services (Q1-2015)

• Got Employee of the Quarter award in Telenor Global Shared Services (Q1-2015), Nominated 4 times in 5 years for EOQ


Work Experience (Employment History)

Experience as

  • Employer

  • From

    14 March 2007

  • To

    31 August 2008

  • Detail

    • Responsible for Data Warehouse Scope, Design and Implementation (www.agroict.org).
    • Analysis and Design of Agriculture Data warehouse and Data Mining tools on SQL Server 2005.
    • Designed the Dimensional Model for ADSS-OLAP and logical models for ADSS Macro/Micro tools.
    • Development of OLAP Cubes using Analysis Services of SQL Server 2005.
    • Supervision and management of 7-8 member team of Research Assistants as Research Team Lead.
    • Acted as Associate Project Manager for 2 months, for successful delivery of ADSS project

Experience as

  • Employer

  • From

    02 November 2008

  • To

    01 June 2010

  • Detail

    • Writing and executing test plans and test cases in highly structured and loosely structured development environments for Nero BackIt Up software (Linux, Windows platforms).
    • Performing all types of testing (functional, installation, acceptance, OS compatibility, load, stress, performance, volume and brute force) to ensure maximum quality of Nero BackIt Up software.

Experience as

  • Employer

  • From

    02 August 2010

  • To

    10 May 2012

  • Detail

    • Software Design for UGoal and ZCricket Games application developed for Ufone and Zong.
    • Created complete IVR design workflow for the "UfoneDosti" project and Utrack-Server..
    • Created the Database Design and Web Design for an international telephony project named "DVTel"
    • Web Design using Code Charge Studio and MySql.

Experience as

  • Employer

  • From

    30 November -0001

  • To

    01 September 2017

  • Detail

    • Working as Architect / Implementation Engineer/Team Lead for important deliveries
    • Experience of creating/writing queries, functions , procedures, views, tables, scheduling jobs in Oracle and MS SQL Server Databases
    • Expertise in analyzing and designing customized analytical reports and creating Interactive Dashboards with drill-down capabilities using OBIEE 11g and SSRS 2008/2012/2014.
    • Strong knowledge of ERP domain & relevant technologies & concepts
    • Experience of OBIEE (Analyses/Dashboards/Data Model) upgrade to Version 11.1.1.7
    • Expertise of writing queries and functions on SQL Server and Oracle PL/SQL Toad environment.
    • Lead for integration with ServiceNow as part of ServiceNow Implementation Project in GSS
    • IT Service Management tools (eServiceDesk, ServiceNow) administration and development
    • Interact with local/global Teams to implement and optimize ITIL Service Management processes.

Academic Qualification

Master 10 February 2006

MS Computer Science- 18 yrs education

Bachelor 30 October 2003

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Certifications
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