Summary of Career
Experience as
17 June 2017
• As a Sales Executive my duties are to develop company standards for better Business and intelligent database management. Promoted Bank products by providing consistent, accurate and transparent information to customers.
• Achieved sales targets assigned and contribute to the overall achievement of the team.
• Maximized on cross selling growth of existing customer base and identify new potential selling opportunities.
• Actively follow up and close selling/cross selling lead referrals.
• Pro-actively participated in Bank products campaigns & promotions.
• Consistently illustrated high levels of customer orientation and professionalism in day to day conduct.
• Ensured that all service levels and agreements are being met consistently without any fail.
• Established and maintained strong professional relationships/connections internally and externally (Maintain Standard level of CSS results).
• Ensured complete adherence to cut-off times and deadlines.
Experience as
21 June 2015
23 October 2016
• As a Customer Service Officer (CSO) my duties were to provide telephone support for customers on operation To provide excellent customer service at branch customer
• To attend customers for all business transactions at the counter.
• Work in accordance to standardized policies and procedures.
• Applied diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Documents problems in the support solution database for diagnostics and solution implementation.
• Responsible for customer satisfaction through effective handling of customer problems.
• Attending customers for making Remittance, currency exchange, telex transfer / electronic transfer, etc
• To answer customer complaints, branch detail enquiries, transaction enquiries, rate enquiries, conversion.
• Prepare End of day report & cash reconciliation
Experience as
04 November 2013
23 February 2015
• Manage and anticipate client requirements with a focus towards managing the existing base as well as increase existing client holding of banking services.
• Build, understand and sustain relationships with the client’s circle of influence.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serve as a problem-solver for the client, helping them identify qualifying criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Retain existing high value clients by growth of wallet with the bank through relationship management activities.
• Resolve client queries without further escalation.
• Effectively convert service recovery to sales opportunities and sustained client loyalty
Experience as
10 January 2011
03 October 2013
• Gathering renewal information about Mortgage Relations from varied sources such as Insurance Companies, Insurance Agents & other available sources.
• To update K.Y.C information, prepare invoices, process billing & payments on escrow loans after obtaining all info on the policy.
• Responsible for helping team mates maintain the overall quality and SLA’s of the team & meet the TAT regularly
• Being a backup for Team lead in their absence & handle the team.
• Assist the team leader in preparing reports & presentations & share it with MIS team.
• Retrieve the workflow on a daily basis and allocate the associates on a real time basis for required client.
• Train the new joiners & imparting process knowledge to new joiners.
Bachelor 20 October 2010
Bachelor of Commerce(Bcom) In Finance