Experience as Technical Support Engineer

• Employer

  Sui Northern Gas Pipelines Limited

• From

  01 January 2019

• To

  31 January 2020

• Detail

  As a technical support engineer my responsibility is to solve technical issues. In order to help a company deal with internal tech issues, and assist customers or clients with their external tech issues. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. My job responsibilities in this organization is as follows;
  1- Design and implementation of short and long term strategic plans. Working with Senior Officer IT, develop and maintain an ongoing strategic plan for each technology within Network Infrastructure.
  2- Lead strategic as well as tactical efforts to architect, implement, monitor, and improve our 24/7 network operations, as well as our managed services that include customer care, billing etc.
  3- Determine appropriate standards for network related hardware and software across the organization.
  4- Work with sub offices on projected growth paths. Coordinate feasibility and cost studies, including economic and population growth studies, to determine impact on network capacity and development plan projections. Develop/deploy methodologies for forecasting communications capacity requirements to ensure adequate company readiness.
  5- Develop and implement policies/procedures for daily operational management, including best practices for installing, configuring, maintaining, and troubleshooting escalated end user network issues like oracle, CC&B and other related customer oriented software's to ensure better business of company.

Experience as Lecturer

• Employer

  Comvave Institute of Technology

• From

  26 September 2016

• To

  31 December 2018

• Detail

  1. To contribute to the teaching portfolio of the Engineering Department as delegated by the Head of Department. In particular to take a major role in the teaching of power systems engineering, electrical drive systems and similar topics in the Electronic and Electrical Engineering (EEE) and Management undergraduate program.
  2.To engage actively in research in Electrical Electronics Engineering and income generation.
  3-To develop the ability of students to engage in debate, critical discourse and rational thinking.
  4.Supervising research students on external funded projects as well as semester projects.
  5. To undertake administrative and any other duties appropriate to the grade as allocated by the Head of Department.

Experience as Sales Engineer

• Employer

  PROFESSIONAL ENGINEERING (PECS)

• From

  01 June 2015

• To

  03 June 2016

• Detail

  I was responsible for the promotion and sales of CCTV, Surveillance and Access control products.
  My Summary of Key Duties, & Responsibilities in this company was as below;
  1- Prepare and deliver technical presentations explaining products or services to customers and prospective customers.
  2- Confer with customers and engineers to assess equipment needs and to determine system requirements.
  3- Supporting clients fully throughout the purchasing process from the introduction of products to training in use and follow up after sales meeting objectives/targets as required.
  4- Plan and modify products to meet customer needs. 5-Contribute to the overall vision and growth
  6-Monthly reporting to department manager of progress against targets and objectives. 7-Technical Solutions and training provided to operation teams.