Experience as Limousine & Transport Operation

• Employer

  Europcar Abu Dhabi

• From

  05 August 2017

• To

  09 November 2019

• Detail

  Europcar (Universal Rent A Car) Abu Dhabi is ranked as one of the leading companies in Abu Dhabi and Al Ain. Europcar has a large fleet with varieties of vehicles from major automobile manufactures and main business is Chauffeur services, renting and leasing the vehicles.
  
  I am responsible for effective workforce management to obtain maximum production via utilizing staff efficiently.
  Execution of booking/reservation, preparation of quotation, Invoices and daily business report.
  Preparation of vehicle maintenance report, Check-In and Out vehicles for Chauffeur service or renting vehicle.
  Meetings with clients for negotiation and answering their queries via calls.
  Managing fleet inventory, keeping record for vehicle maintenance, salik and fuel consumption and petty cash.
  Managing vehicle and transport on field and coordination with driver & delegation/client for the events like ADIPEC, FORMULA 1, AFC Asian Cup, Special Olympics Abu Dhabi, World Games.

Experience as Operation Supervisor – Jazz

• Employer

  Ibex Global Pakistan

• From

  06 June 2016

• To

  25 July 2017

• Detail

  IBEX Global is a rapidly expanding BPO company, offering innovative and effective solutions to multiple Fortune 500 companies around the world. Its 9,000-strong community of agents, customer service experts, and creative thinkers propel the company to becoming one of the top companies in the contact center industry.
  
  Supervising and evaluating Customer services staff and providing them with regular performance related feed Back and arranging training/coaching sessions to improve professional life.
  Taking escalations, coordination with concern departments and follow up for customers queries and complaints.
  Using my developing employee’s skills, I use to assisting training teams to train new employees and arranging training sessions for existing employees to develop their personality on personally and professionally.
  Coordination with internal departments for employee’s queries and concerns.

Experience as Team Coordinator – CS & Correspondence

• Employer

  JAZZ Pakistan

• From

  28 February 2012

• To

  06 June 2016

• Detail

  Jazz is one of the largest telecommunication networks in Pakistan who serve over 59 million subscribers in Pakistan with 36% of the total market share in Pakistan.
  
  As a Team Coordinator in telecom company my core responsibility was to handle customer’s queries and complaint and coordinate with concerns for resolution. Working with multiple supervisors and management members to support team members to maximize customer satisfaction. Analyzing performance of team through proper reporting.
  As a member of core innovation team, I was responsible for Suggesting Improvements points and participating in development and implementation of service/policies, and explaining these to employees and customers.
  Working on the digitalization project, I was involved in making a procedure and self-care app to empower clients, launching and implementations of self-service portals and USSD.
  Working on the NPS, taking feedback via meeting and Inbound/outbound calls and loop closure with resolution.
  Implementation and Installation of biometric system and troubleshooting upfront for software related issues.