Experience as IT engineer

• Employer

• From

  28 August 2016

• To

  26 April 2020

• Detail

   Giving IT support to Ministry of Health Department at Umm Al Quwain Hospital.
  
   Supporting, solution and troubleshooting Citrix application All modules.
   Maintaining Help desk(Remedy) incidents regularly.
   Supporting Wareed Application.
   Creating Service request and validation in different domains.
   Configuring and Installing Zebra printers.
   Giving the trainings to users for new implementations in Wareed application.
   Creating users account in Wareed application.
   Providing the access to users other facilities.
   Supporting Go- live projects for new version of Cerner modules.
   Configuring Lab interfaces.
   Providing efficient Technical solutions to clients.
   Configure and connection between hospital Machines and Pcs.
   Installation of Peripherals such as a HP Network Printers, label printers, scanners, barcode scanners.
   Supporting Emirates ID projects for scheduling patient registration.
   Onsite support.
  

Experience as IT Executive

• Employer

• From

  02 November 2012

• To

  25 August 2016

• Detail

   Giving IT support to Dubai Immigration Department at Dubai Airports.
   Install, upgrade, support and troubleshoot Windows 10/8/7/XP and Microsoft Office 2016/2013/2010/2007 and any other authorized desktop applications.
   Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
   Performs general preventative maintenance tasks of all IT products.
   Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.
   Customize desktop hardware to meet user specifications and site standards
  Performs work in compliance within specified warranty requirements.
   Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
   Installing, Troubleshooting and managing Entry Exit (Oracle Base Application) Vision (Web Base Application) in departure and arrival counters for immigration purpose
   Develop trends by monitoring and analyzing incoming calls, problems and support requests.
   Troubleshooting system and network problems and diagnosing and solving hardware or software faults & Monitor system performance.
   Initial Configuration of new desktops, Printers, Scanners and Other Network Devices.
   Using Active Directory creating user accounts, File permissions, Mapping the network drives & Maintain DNS, DHCP Services.
   Outlook configuration & setup in user PCs and troubleshooting outlook issues.
   Tacking backup of user outlook mails time to time.
   Update new patches of OS and application software comes out.
   Support and maintain end user requirements & Monitoring & maintain all users in network.
   Support, monitor, test and troubleshoot hardware, software & network problems.
   Maintain Electronic gates (e-Gate) software, Hardware & network.
   Troubleshooting all users’ problems with remotely.
   Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
   Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
   Troubleshooting network connectivity in a LAN/WAN environment.
   Maintain all IT inventory.
   Provide user data and application recovery.
   Keep Monitoring & perform antivirus scan to the user desktops.
   Good knowledge of CA desk
   Onsite support.
   24 hr availability to the users.