Naimat Ali
IT Engineer (Network/System)
Dubai
Summary of Career
An Engineer trained with a profound interest in Routing and Switching , Cloud, Devops, Data Networks, Security and Automation who is always eager to learn and work on new technologies.Strong academically, sound technically, and have vast experience in different environments as an effective as a team leader and innovative as a solution finder having good communication skills with the ability to interface at all levels. A team player who also can work well independently.
Experience as Information System Administrator
01 January 2014
28 February 2017
Provide support and troubleshoot every type of Hardware, Software and Network issues faced by users, Daily Based monitoring of servers, UPS, IP cameras, Access Control Management which included Biometric enrolment of users, installation of Biometric Devices Physical Installation of Server and Cleint Desktop with applications, Manage Racks cabling between devices by using Fiber optics and Ethernet cables. Manage the overall Network ,Provide IT Support to end user,Deal all type of purchasing related to IT.
Experience as Resident Network and System Engineer at K-Electric
01 March 2017
15 May 2017
Given Level 1 Technical Support to End User and Deputed at K-Electric Elander Complex Provide support and troubleshoot every type of Hardware, Software and Network issues faced by users, Daily Based monitoring of servers, UPS, IP cameras, Access Control Management which included Biometric enrolment of users, installation of Biometric Devices, Physical Installation of Server and Cleint Desktop with applications, Manage Racks cabling between devices by using Fiber optics and Ethernet cables.
Experience as TAC-Engineer
Cyber Internet Service Pvt Ltd
16 May 2017
30 April 2019
Promptly responded to diverse technical complaints and queries of corporate clients relating to internet access technologies such as FTTH and wireless. Provided support in involvement of all technical activities Ensured maintenance activities, effective coordination and alliance with TAC team, field operations team, failend team and NOC team to achieve maximum customer satisfaction; periodically reported to department head Strategically manage diverse technical complaints and queries of corporate clients regarding internet access technologies (i.e. DSL, VSAT, Fiber, WiMAX, GPON and RF) and domain hosting. Involves in all direct activities to resolve hardware, software and Technical problems of corporate customers in a timely and accurate fashion. • Visit at customer end, if it is necessary for the satisfaction of client & rectification of issue. Maintain effective coordination and alliance with Senior TAC team, Field operations team, Tail-end team and NOC team to achieve maximum customer satisfaction. Promptly responded to diverse technical complaints and queries of corporate clients relating to internet access technologies such as FTTH and wireless. Provided support in involvement of all technical activities
Matric 31 December 2008
Computer ScienceIntermediate 31 December 2010
Pre-EngineeringBachelor 31 December 2014
Telecommunication EngineeringMaster 31 December 2018
Computer Information System Engineering