Experience as Assistant Manager HR

• Employer

  Physicians Revenue Group Inc.

• From

  28 February 2022

• To

  To date

• Detail

  Implementing scalable methodologies and tools to optimise HR operations and streamline core processes like on-boarding, hiring, terminations, promotions, and others that make up the employment life-cycle.
  
  Designing, development, and administration of operational processes used to deliver HR programs and projects.
  
  Collaborating with stakeholders to provide consultation, process design, and project management of HR program implementations like compensation and benefits, performance management, or training.
  
  Provision of volume routine lifeHR administration and case management service delivery to the business, providing accurate, efficient and consistent administrative support within HR Operations SLAs.
  
  Maintaining provision of high quality support to Central HR Advisory teams, in the delivery of HR calendar events, such as Performance Development Reviews (PDRs), Employee Engagement Surveys.
  
  Liaising closely with Vice President to ensure HR Service is effectively resourced ensuring optimal performance, continuous service delivery and devise strategies to make improvements to service delivery.
  
  Utilising technology to improve service delivery and overall customer service ensuring feedback, customer satisfaction is measured and monitored.
  
  Identifying and providing recommendations for the implementation of new services and processes for HR Helpdesk and Administration to Manager HR, Vice President, and CEO.

Experience as Senior HR Officer

• Employer

  Halo Informatics Ltd.

• From

  03 September 2020

• To

  28 February 2022

• Detail

  Halo Informatics Ltd is an international company based in United Kingdom. In this role, I was responsible for HR operations processes for local and international offices which includes developing an understanding of systems, processes and legislative rules. Leveraged expertise to work collaboratively across offshore and onshore teams in UK to resolve issues.
  
  Provided operational and technical leadership and support to the HR service centre team which was accountable for ensuring all employees, leaders, and Human Resources team enquiries are accurately addressed in a professional, timely manner. This included establishing, meeting and continuously monitoring department goals and objectives while maintaining alignment with the strategic goals and objectives of global companies within the group.
  
  Drove business results through a focus on compliance, quality and employee/customer satisfaction, and ensured that changing Human Resources service needs are addressed in the most responsive and efficient manner possible with a focus on providing exceptional customer service to the organisation.
  
  Trained and provided direction to members of the HR Service Center team with a focus on employee performance, performance metrics, team building, and employee development to ensure employee effectiveness.
  
  Overseen service centre systems and technologies, leading process improvement initiatives and leading projects within the department.
  
  Established performance levels and service standards to ensure productivity meets or exceeds service and quality standards.
  
  Maintained a central point of contact for all employees, leaders and physicians for all HR questions.
  
  Worked closely with the Head of HR to provide programmatic, operational, and strategic leadership for the Service Centre.
  
  Key Projects
  
  • Retention Strategy – Built a retention strategy in coordination with HRBP United Kingdom
  • HR Upscaling Project – Plan to expand and restructuring of HR teams
  • HR Service Centre Transformation – Organisational change for HR Service Centre
  • Succession Planning and Scaffolding – Development of strategy for passing on leadership roles
  • HR Helpdesk Management Process – Process for managing HR service desk
  • Workload Analysis – Determining the productivity using Time and Motion Theory

Experience as HR Executive

• Employer

  Right Vision Pvt. Ltd.

• From

  05 August 2016

• To

  02 January 2020

• Detail

  Delivered a proactive and flexible HR service, facilitated complete human resources processes.
  
  Produced and submitted reports on HR activities. Ensured compliance with company rules and procedures.
  
  Provided consistent HR support to employees on issues and inquiries as an initial point of contact.
  
  Maintained and updated employee records, information and attendance tracking using HRIS database.
  
  Coordinated HR projects (training, surveys, appraisal process, etc.) and administered employee benefits plans including health insurance, loans, gratuity etc.
  
  Conducted orientations and fostered positive attitude towards company’s objectives and goals.
  
  Lowered overall hiring costs by 40% by conducting recruitment without a search firm.

Experience as HR Assistant

• Employer

  Modem4 Pvt. Ltd.

• From

  10 March 2014

• To

  29 July 2016

• Detail

  Assisted HR manager in broad range of HR activities and functions. Oversaw disciplinary measures and managing HR records.
  
  Prepared reports relating to recruitment, grievances, attrition, performance evaluations etc.
  
  Prepared contracts, salary certificates, letters, etc. in line with local labour laws and as per operational requirements.
  
  Facilitated maintaining positive work environment and improving employee engagement and policies.
  
  Assisted in recruitment process as per company standard to ensure vacancies are filled in a timely manner.
  
  Maintained confidential files including personnel files, welfare funds, and disciplinary actions.

SHRM-CP

• Duration

  2022 - 2026
• Description

  Society for Human Resources Management - Certified Professional (SHRM-CP, USA)