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Ahsan Butt

IT Support Engineer
Dubai

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Last Seen: 12 March 2020 9:48 AM

Skills

Windows Server Administration (DNS DHCP Active Directory) Microsoft Windows Operating System (Windows 10) IT Technical Support and Services (IT Help Desk and Service Desk) Microsoft Office 365 Administration (Outlook Email) Network Troubleshooting and S

Experience
5 Years
U.A.E Experience
Fresh
Industry
Information Technology
Nationality
Pakistan
Visa status
Visit Visa in UAE
Qualification
Driving License: No

Other Matching Titles/Position

System Engineer

IT Technical Support

IT Help Desk and Service Desk

Network Engineer

System and Network Administrator

Industry Titles

Information Technology

Summary of Career

1. A proven track record of 5 years experience in MIS Department as IT Support Engineer at different organizations in Asia.

2. Server 2008 configuration, administration, hardware installation and server backup.

3. Installing, Configuring and administrating Microsoft Operating Systems.

4. Install, configure, administration and troubleshoot Cisco switches.

5. Configuring and maintaining Outlook Email Server (M Daemon).Office 365 Installation, Email Creation,Configuration and Archive Outlook Data File.

6. 24x7 Incident Support via Phone, Email, Web and SCCM Remote Control.Address User Tickets Regarding Hardware, Software and Networking.

7. Maintain network and computer system security.Employees’ workstations are working efficiently and stay connected to the central network.

8. Address User Tickets Regarding Hardware, Software, Networking,CCTV & Biometric Detection.

9. Install and regular updates on system applications and browsers.Handle daily technical support activities on desktops,laptops,printers andIP Phones.

10. Day to day operational tasks from IT department.Participate in Improving process, tools, solutions and quality of data in Service Management.

Achievements

Microsoft Certified Professional(MCP)

Microsoft ID : MS0615142716

Cisco Certified Network Associate(CCNA)

Cisco ID : CSCO12328908

Work Experience (Employment History)

Experience as NOC Operator

Employer
From

19 July 2013
To

28 February 2015
Detail

• Monitor Base Station Subsystem of PTML Network and update to concerned field team.
• Timely escalation to all levels and OMC support to field teams.
• 24x7 health and performance troubleshooting of implemented network.
• Handle daily technical support activities on desktops & laptops.
• Logs incidents received through phone calls from authorized and identified Users.

Experience as IT Support Engineer

Employer
From

01 August 2016
To

20 January 2019
Detail

• Employees’ workstations are working efficiently and stay connected to the central network.
• Address User Tickets Regarding Hardware, Software, Networking & Biometric Detection.
• Office 365 Installation, Email Creation & Configuration, Email Archive Outlook Data file.
• Installing and Troubleshooting LAN, Servers, Desktops, Laptops, CCTV and Door Access.
• Install and regular updates on system applications and browsers.
• Installation of Network printers, scanners and Cisco IP Phones.
• Participate in Improving process, tools, solutions and quality of data in Service Management
• Day to day operational tasks from IT department.

Experience as System Support Engineer

Employer
From

21 January 2019
To

22 October 2019
Detail

• Install, configure, administration and troubleshoot Cisco switches.
• Maintain network and computer system security.
• Server 2008 configuration, administration, hardware installation and server backup.
• Installing, Configuring and administrating Microsoft Operating Systems.
• Configuring and maintaining Outlook Email Server (M Daemon).
• Performing basic analysis of events, incidents and trouble shooting.
• 24x7 Incident Support via Phone, Email, Web and SCCM Remote Control.
• Maintain inventory record, IT Assets and Video Conferencing Call.