Abdul Samad
Customer Services
Dubai - Al Barsha
Summary of Career
1. >Register guests and assigns rooms. Accommodates special requests whenever possible.
2. >Assists in preregistration and blocking of rooms for reservations.
3. >Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
4. >Attends department meetings.
5. >Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
6. >Be involved in stock control and management
7. >Giving advice and guidance on product selection to customers.
8. Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.
9. Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.
10. Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Khalidiya Palace Rayhaan by Rotana
Experience as Sales Executive
01 March 2012
30 June 2014
>Greeting customers who enter the shop.
>Be involved in stock control and management.
>Assisting shoppers to find the goods and products they are looking for.
>Being responsible for processing cash and card payments.
>Stocking shelves with merchandise.
>Answering queries from customers.
>Reporting discrepancies and problems to the supervisor.
>Giving advice and guidance on product selection to customers.
>Balancing cash registers with receipts.
>Dealing with customer refunds.
>Keeping the store tidy and clean, this includes hovering and mopping.
>Responsible dealing with customer complaints.
>Working within established guidelines, particularly with brands.
>Attaching price tags to merchandise on the shop floor.
>Responsible for security within the store and being on the >look out for shoplifters and fraudulent credit cards etc.
>Receiving and storing the delivery of large amounts of stock
>Keeping up to date with special promotions and putting up displays.
Experience as Assistant Branch Manager
Firdous Cloth Mills (Pvt) Limited
11 November 2016
25 January 2020
> Ensures the branch and vaults are opened and closed on a timely basis.
> Enforces dual control procedures at all times.
> Facilitates teller buys and sells to the vault.
> Audits teller drawers.
> Maintains monthly branch efficiency logs.
> Assists new tellers with training.
> Oversees teller duties and assists line with customer transactions during peak periods.
> Keeps staff informed of pertinent changes in operational policy and procedures.
> Prepares teller performance appraisals and disciplinary notices as required.
> Schedules tellers for adequate coverage at all times.
> Performs pre-audits to ensure ongoing adherence with compliance procedures.
> Maintains and tests alarms and other security devices.
> Keeps educated on all deposit, business and consumer loan products.
> Maintains adequate supplies at the facility.
> Balances and troubleshoots ATM/debit card concerns.
> Maintains proper teller and vault cash levels, including ordering coin and currency.
> Reports facility/building concerns to maintenance.
> Ensures excellent customer service skills are practiced by all the teller staff members.
> Meets with staff regarding branch security and safety issues.
> Facilitates meetings to disseminate operational information.
Experience as Front Desk Agent
Khalidiya Palace Rayhaan by Rotana
01 June 2014
01 June 2016
>Register guests and assigns rooms. Accommodates special requests whenever possible.
>Assists in preregistration and blocking of rooms for reservations.
>Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
>Understands room status and room status tracking.
>Knows room locations, types of rooms available, and room rates.
>Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
>Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
>Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
>File room keys ( only for manual room key hotels)
>Knows how to use front office equipment.
>Process guest check-outs.
>Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
>Follows procedures for issuing and closing safe deposit boxes used by guests.
>Uses proper telephone etiquette.
>Uses proper mail, package, and message handling procedures.Courier Mail Register
>Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
>Attends department meetings.
>Reports any unusual occurrences or requests to the manager or assistant manager.
>Knows all safety and emergency procedures, Is aware of accident prevention policies.
>Maintains the cleanliness and neatness of the front desk area.
>Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Matric 01 April 2010
SSC (Matric)Intermediate 01 April 2012
Fsc (Pre-Engineering)Bachelor 01 September 2018
BS Economics