Salman Ahmed
Operations Manager/Coordinator
Dubai
Summary of Career
1. Coordinating office activities and operations to secure efficiency and compliance to company policies.
2. Supervising administrative staff and dividing responsibilities to ensure performance.
3. Supervise field staff and divide responsibilities to ensure performance of network.
4. preparing over consumption reports monthly wise for saving network resources and reconciliation of reports with vendor, securities and customer.
5. Management of office equipment.
6. Proactively monitor day to day SLA compliance and on sites NETECO/REMs connectivity rectification.
7. Handling external or internal communication or management systems.
8. Making report of daily TCH availability to achieve the monthly target as set by customer.
9. Manage agendas/travel arrangements/appointments etc. for the upper management
10. Making PM Plans, Routine Progress Reports, LS Trend analysis and Daily outage reports.
Experience as Operations & Maintenance Coordinator
15 January 2019
15 February 2020
Supervise NOC and field team in handling NOC operations to ensure Network availability as per assigned target.
Alarms Monitoring, Reporting, Escalations Through I-Manager M-2000.
Supervise team members performing installations/repairs and resolution of all issues at BTS sites found during the course of preventive activity with in assigned SLA/KPIs.
Making PM Plans, Routine Progress Reports, LS Trend analysis and Daily outage reports.
Making report of daily TCH availability to achieve the monthly target as set by customer.
To ensure timely rectification of power and environmental faults at BTS sites and perform ATP timely to rectify issues on newly launched sites/NE.
Huawei Power cube performed troubleshooting site visibility on the NetEco terminal.
Experience as Operations Manager
11 January 2016
31 October 2018
Making PM Plans, Routine Progress Reports, LS Trend analysis and Daily outage reports.
Making report of daily TCH availability to achieve the monthly target as set by customer.
On sites NETECO/REMs connectivity and DGR alarm rectification.
Managing the team on different tasks of Telco as well as Non Telco equipment preventive maintenance.
Supervision of TTs Closure on OWS & Mateline
Daily maintain PM data and follow-up for timely closure of PM.
To ensure effective utilization of OPEX by making sure no wastages of consumables/parts taking place during field activities.
Preparing over consumption reports monthly wise for saving network resources and reconciliation of reports with vendor and securities monthly
Experience as Project Coordinator
07 January 2015
10 January 2016
Supervise NOC Team in handling NOC Operations.
Follows up on emergencies on the network and escalate them based on site importance (e.g. hub sites, backbones and collocated sites etc) as per escalation matrix, until resolution.
Schedules duties hours and timetable of staff, to have 24/7 network surveillance, as per contract.
Worked on Huawei Software OWS (Operation Web Services) for creating and closing Non-Telco Trouble Tickets on daily basis.
Maintained complete data of field teams on OWS and Fuel Management System (FMS).
Keeping update Mobilink Refueling Record by using Fuel Management System FMS.
Monitoring of BTS alarms and linked sites outage on M2000/U2000 and escalation of critical alarms to field team to avoid any disruption in services.
Maintained outage reports on daily basis and coordinate with field staff responsible for operations and maintenance
Bachelor 02 September 2013
BS in Electrical Engineering