Summary of Career
1. Incident manager ITIL
2. Problem manager ITIL
3. Change manager ITIL
4. Handling incident tickets
5. Scheduling bridge call with cross functional teams
6. Sending timely updates of progress of incidents
7. Identity the issue from KEDB to track any similar incident
8. Once the issue is identified and resolved
9. Updating the logs
10. Managing Problem tickets by writing RCA
Completed six project and 7 lean projects
Experience as IPC Business Analyst
20 September 2010
17 February 2020
Incident management
Problem management
Change management
ITIL V3 Foundation
Bachelor 01 September 2001
Bachelor degree in engineering