Nehman Khalil
IT Support Engineer
Dubai
Summary of Career
1. Provided technical assistance to customers on inbound telephone tech support calls.
2. Used remote access to perform troubleshooting when needed.
3. Walked customers through step-by-step process for troubleshooting hardware issues.
4. Assisted customers with anti-virus program installations and virus removals.
5. Used good problem-solving skills for troubleshooting problems.
6. Installed and maintained company’s computer systems and network.
7. Performed upgrades and installed updates.
8. Completed troubleshooting and repair when computers had problems.
9. Assisted office staff with computer application questions.
10. Conducted computer technology training with all new staff.
Experience as Procurement Officer
02 May 2017
20 September 2019
To ensure timely delivery of equipment,material and systems to support site
installation works as per approved work program.
To coordinate with multiple companies to arrange the timely deliveries of products
to client locations.
Managing inventories and maintaining accurate purchase and pricing records.
Researching and evaluating prospective suppliers.
Experience as Junior IT Executive in MIS Department
21 December 2015
05 February 2016
Installation of OS and required service packages.
Updating and maintaining OS and software to the latest releases, patches etc.
Implement security tools and practices.
Implementation, operation and management of services like web, mail etc.
Ensure configurations and data backup of services and implement recovery from
disaster.
Operation and maintenance of ISDN and DSL.
Matric 05 November 2006
Maths,Computer Science,EnglishIntermediate 05 November 2009
Maths,Computer Science,EnglishBachelor 21 August 2013
Social Work,EnglishMaster 02 November 2015
System-Administration,Network Management & Security,HR Management,Software Engineering,Web Engineering,Database Management