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Athulya S

Customer Relationship Management
Abudhabi

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Last Seen: 07 February 2020 3:25 AM

Skills

Communication skills Leadership skills Interpersonal skills Negotiation skills ERP Cash management Customer service Financial forecasting Accountability Cost accounting Organizational structure and behavior Ability to work under pressure Strategic managem

Experience
1 Years
U.A.E Experience
Fresh
Industry
Management
Nationality
India
Visa status
Visit Visa in UAE
Qualification
Bachelor - BBA Tourism and Travel Management Specialization in Finance. GPA 8.9
Driving License: No

Other Matching Titles/Position

Business Analyst

Sales Managers

Administration Assistant

Customer service

Sales Associate

Industry Titles

Management

Summary of Career

Achievements

Valedictorian of Batch 2016-2019

Christ University Bangalore, India

Work Experience (Employment History)

Experience as Customer Relationship Management

Employer

Decathlon Sports India Ltd
From

30 June 2018
To

17 January 2020
Detail

Handling Customer Grievances; Email inquiries.
·Handling Front desk operations.
·Handling Customer Service and Safety.
·Customer Feedback Calls and Follow-ups.
·Customer Service- Product exchange, Warranty claim.
·Keeping track of the User Satisfaction Rates.
·Cashiering
·Handling bulk orders and online orders.
·Handling Team rosters.
·New comer training.
·Mediating between the brand and users.
· Identifying smart costs and avoiding sources of waste.
Projects: ‘Satisfied or Satisfied’- to ensure customer satisfaction by monitoring the stock in layouts and ensuring the availability of products to customer as required and specified.