Summary of Career

1. To be the first point of contact for our client regarding to their greivances

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2. Handling customer queries as per SOP and providing excellent customer service with customer satisfaction

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3. Managing customer details correctly in our database for future use

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4. Create ticket for every complaint as per the queries

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5. Reconciliations of files

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6. Tracking of both electronic and paper claims

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7. EOB/ERA

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8. Denials

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9. RCM

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10. Telephone etiquettes

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