Experience as Airport Customer Service

• Employer

• From

  08 January 2016

• To

  28 December 2017

• Detail

  Support kiosk use within counter areas.  Verification of travel documentations and compliance of international travel requirement for instance; visas and passports.  Check in passenger’s baggage and ability to lift over 70Ibs repetitively.  Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, baggage and cargo routing tags.  Handling complaints and refunds. Maintaining the data of clients.  Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations  Provide a proactive service to passengers prior to check-in such as, managing queues, removing old baggage tags, handling denied boarding passengers, staff passengers, helping families, identifying those with special needs and code share passengers, so that they are directed to the relevant check-in counters and are handled efficiently  Initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure of EK flights.  Ascertain the handling requirements of the various categories of passengers (e.g. unaccompanied minors, wheelchair, elderly and incapacitated etc.) then ensures that appropriate special services and facilities are provided to meet the special services requirements of the customers.  Monitor unclaimed baggage and ensures that details are quickly updated in World Tracer and that OHD (on hand) stickers are attached to these bags.  Assist passengers and make sure their journey across different facilities in the terminal are done in a timely and efficient manner

Experience as Hostess

• Employer

• From

  03 March 2018

• To

  01 December 2019

• Detail

  Make sure the restaurant look good and ready for the day’s trading.  Welcome guest with smile as they arrive, suggest table or escort them to their seat, if they have a reservation or specific table requests.  Direct and instruct the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.  Present the menu once they are seated, up-sell daily special and other items in the menu. Ensure guests requirement are met, Should a party have special needs for small children as well as individual with disabilities or food allergies.  Deals directly with guests and on telephone.  Register and process guest and their assigned tables.  Handle cash payments.  Maintain a clean and neat front desk area.  Maintaining a positive, empathetic and professional attitude toward customer at all times.  Acknowledging and resolving customer complaints.

Experience as Aministrative Assistant

• Employer

• From

  27 October 2019

• To

  28 February 2020

• Detail

  Assure the readiness of the receptionist area on daily basis; open the building on time and have all front desk activities fully operational.  Provide administrative support to engineering, project and design managers and their staff.  Prepare and distribute meeting minutes, report, correspondence, letters and memorandum.  Process vendor invoices for payment.  Arrange travelling document, flight and hotel reservation.  Take messages and direct phone calls to the chief executive officer and the entire management  Attend to all customers and visitors in a polite and professional manner.  Create and document index files to improve inventory management and reporting accuracy.  Designed electronic file systems and maintained electronic and paper files.  Made copies, scanned important documents, and handle incoming and outgoing correspondence.  Handled and processed confidential documents.