Experience as Account Manager

• Employer

  INFINIZE

• From

  01 February 2015

• To

  20 October 2016

• Detail

  • A primary point of contact and build long-term relationships with customers
  • Help customers through email, phone, online presentations, screen-share, and in-person meetings
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer’s usage of our product
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Liaise between the customer and internal teams

Experience as Website Project Manager and WordPress Expert

• Employer

  Al Wasit Road Contracting

• From

  04 May 2009

• To

  27 January 2020

• Detail

  • Designing and implementing new features and functionality
  • Establishing and guiding the website’s architecture
  • Ensuring high-performance and availability, and managing all technical aspects of the CMS.
  • Helping formulate an effective, responsive design and turning it into a working theme and plugin.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Experience building user interfaces for websites and/or web applications
  • Experience designing and developing responsive design websites
  • Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
  • Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
  • Ability to convert comprehensive layout and wireframes into working HTML pages.
  • Implement responsible web design principles to ensure that our client's website renders well across multiple devices
  • Design a framework for creating user apps that grow with the needs of the clients
  • Monitor website performance, watch for traffic drops related to site usability problems and rectify the issues
  • Review app and feature coding and plan future website upgrades with the development team