Experience as IT support Enginner

• Employer

• From

  14 October 2013

• To

  25 December 2015

• Detail

  Organization : Skylark Securitas PVT Ltd Jaipur
  Period : October 2013 – Dec 2015
  Designation : IT Tech Support engineer
  Role : Tech support Engineer for highway Toll Tax Branches.
  Responsibilities:
  • Proactively monitoring network.
  • Troubleshooting of user related faults like link down, packet drops, port errors.
  • Troubleshooting on Extreme switches (summit 48si,x450a,Black Diamond), Avaya (Nortel/Tasman), & Cisco.
  • Deployment of field technician for appropriate issue.
  • Installation and maintenance of LAN/MAN network
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Configuration and maintenance of Cisco Router and Switches.
  • In depth knowledge of computer LAN Networking, fault finding & troubleshooting.
  • Computer software & peripherals installations & troubleshooting
  • Hardware and Network device installation and maintenance.
  

Experience as Associate Network Engineer

• Employer

• From

  12 January 2016

• To

  22 December 2017

• Detail

  
  
  EXPERIENCE:
  
  Organization : Tech Mahindra LTD
  Client : Broadnet Norway based ISP
  Period : Jan2016 – Dec 2017
  Designation : Associate Network Engineer
  Role : NOC &Support operation for Broadnet Norway Based ISP.
  
  Responsibilities:
  • Monitor, Maintain & Troubleshoot complete network of Norway based ISP BROADNET (Tier 2)
  • Responsible for interacting with internal groups, vendors and customers to coordinate the timely implementation of customer networks and data services.
  • Troubleshooting on escalated backbone network related issue on routing protocol.
  • Resolving escalated cases and mentoring FM team to resolve maximum cases at initial level.
  • Providing P and PE support for Backbone network for any manual configuration changes required on P or PE router and doing failover test.
  • Understand and troubleshoot the customer issues as mentioned in the trouble ticket, resolve the issue and close the TTs in the systems.
  • Troubleshoot issues related to vendors like (CISCO, JUNIPER, ALCATEL, HUAWEI, DSLAM, EXTREME)
  • To handle emergencies, critical major problems, coordinate with Vendor TAC and investigate faults/cause related to system/network problems.
  • Take necessary actions to improve network and service availability, quality & performance.
  • Ensured key operational processes, checklists and procedures are implemented.
  • Keep record of Major Incident and analysis.
  • Preparing RFO/RCA related to IP issues.
  

Experience as Network Associate Engineer

• Employer

• From

  28 May 2018

• To

  17 June 2019

• Detail

  EXPERIENCE:
  
  Organization : Tata Communications LTD (Off-Role)
  Client : CMIP Service Activation
  Period : May 2018 – June 2019
  Designation : Network Engineer
  Role : Turn-up and Service Activation Engineer of new deliveries.
  
  Responsibilities:
  
  • Responsible for customer LAN migration and new provisioning of circuits.
  • Integrate multi-site networks via MPLS/VPLS/DIA/IZO/ILL/VNO as per customer requirements
  • As a part of IP Provisioning Team (Part of Service Delivery Team), doing the provisioning of IP services (ILL, MPLS VPN, L2VPN) on Tata Comm.
  • Execution & testing of new services offered to the customer.
  • Troubleshooting of IP & MPLS related problems
  • CE configuration for Managed customers
  • Planning and implementation of planned event for customer Circuit Migration, Up gradation, Down gradation, Shifting & Protocol change etc.
  • Service delivery with routing protocols like Static, OSPF, and BGP.
  • End to End IP Testing of Customer services and CE configuration for Managed customers.
  • Coordinating to rectify the initial problems like latency issues, routing or other issues.
  • Configuring & troubleshooting of LAN & WAN TCP/IP Networks for customer links & International links.
  • Test and Turn-up of SD-WAN versa devices for Indian Hospitality customers.
  • Basic experience on Python in commissioning and decommissioning of devices.
  • Responsible for complete end to end NMS addition and deletion.
  • Handling Configuration of SNMP in Cacti, SaveOne and Icinga tools.
  • Monitoring tools like, Cacti, Icinga, Rancid, SaveOne and SFDC.
  

Experience as Sr Technical Analyst

• Employer

• From

  18 June 2019

• To

  30 January 2020

• Detail

  EXPERIENCE:
  
  Organization : Hexaware Technologies Limited, Pune
  Client : Tele2 Netherland ISP
  Period : June 2019 – Present
  Designation : Sr. Technical Analyst
  Role : ISP and NOC Support Engineer.
  
  Tele2 is an ISP having its footprint in Netherland and Sweden. The company provides services like LAN Ex, MPLS VPN, FTTO, SHDSL, ADSL ,
  
  Responsibilities:
  
  • Provisioning of MPLS VPN, Internet and L2 links.
  • Planning of all new orders and to prepare HLD and LLD Solutions accordingly.
  • IP address, VLAN, Bandwidth allocation for all links.
  • Configuration of routing protocols (BGP, OSPF, STATIC) as per the customer requirement.
  • Customer scheduled activity for testing, Migration, Bandwidth Upgrade-Downgrade as per their requirements.
  • Alarm Monitoring in Nagios, SNMPc tool and traffic monitoring in Cacti, PRTG.
  • Proactively monitor network devices and take necessary action for resolution of the issue.(Using tools like Nagios, SNMPC, Rancid etc )
  Testing the failover for Primary and Backup solutions given, using HSRP
  • Troubleshoot and resolve technical faults escalated to the NOC within defined service level agreements.