Abdul Munaf
Desktop Support Engineer
Dubai
Summary of Career
1. PC and Laptop Hardware and Software Issues
2. Switching and Routing
3. Cable griming and issues
4. Lan Isssues
5. OS Issues
6. Resolving users issues via ticket tool
7. IT Support
8. System Support
9. Network Admin
10. Network Admin
Experience as Desktop Support Engineer
Wipro Chennai
15 September 2017
12 September 2019
• Installation and updating of operating system and other software.
• Coordination with network administrators, assist with network issues and problem troubleshooting
• Administrating Microsoft Active Directory users and computers using AD manager and providing the necessary support
• Router IOS Backup and Recovery.
• Switching & Routing
• Network Monitoring
• Implementation of, DHCP, DNS, FTP
• LAN Administration: added users; printers; removed users; controlling access right list.
• Knowledge in switching and router.
• Installing new computer systems and connecting them in to LAN
• Network and Server Monitoring
• VLAN Configuration
• CCTV Installation & Monitoring
• Install and Configure Network Printer.
• Knowledge in RIP,EIGRP and OSPF
• Working on to the Active Directory
• Installing and Configuring WIFI Networks & LAN Connections.
• Installation of Operating systems on servers and clients
• Coordinating with network team for router / switch configuration and installation
• Hardware Troubleshooting, System Performance, Assembling new Systems, Anti – Virus installation and updates, backup and restore.
• Installation, Termination and Testing of CAT6 and Fiber Optic Cables.
• To procure materials and subcontract in timely manner within approved budgeted cost.
Master 27 May 2016
Master of Computer Application Bharathiar University Coimbatore-TamilnaduBachelor 07 May 2014
Bachelor of Computer Application Sadakathullah Appa College Tirunelveli
IT Manager | Project Manager | Certified Life Coach | Motivational Speaker
Dubai