Summary of Career

1. The primary role is to manage suspicious activity case work in a timely and efficient manner and also coordinated office activities and operations to secure efficiency and compliance to company policies.

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2. Built, developed and preserved strong working relationships with other team members, stakeholders and other business areas on a daily basis to maximize effectiveness and quality.

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3. Worked collaboratively with cross-functional teams by performing quantitative analyses and ad-hoc reporting to monitor performance and trends.

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4. Trained and coached 10+ new joiners on various new systems, procedures and improved quality and delivered excellent production through job support.

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5. Conducted sanitary checks and ensured nil misses, consolidated reporting into monthly spreadsheets and assisted managers with precise management information (MI).

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6. Worked closely and timely referrals made to the respective relationship managers/business partners for the queries made.

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7. Basic knowledge of all bank retail products and services, applicable bank policies, procedures and other MENA related systems.

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8. Managed phone calls, agendas/appointments for the senior management and submitted timely reports and prepared presentations as assigned.

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9. Strong analytical, transaction processing and critical thinking skills in completing thorough inspections and detecting suspicious activity

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10. Apart from department related work, I was also a part of the MENAT People’s Forum and organized staff engagement events such as New Year celebrations, quiz events, talent shows and Halloween decorations.

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