Basid
Customer Service Executive
Dubai
Summary of Career
1. To resolve the customer queries and provide customer satisfaction as per the client SOP
2. To resolve the customer queries and provide customer satisfaction as per the client SOP
3. Maintaining customers records and creating tickets based on their queries
4. Amendments in customer voucher and hotel voucher as per customer request
5. To provide resolution with accuracy as well as quality standards
6. Customer satisfication
7. Revenue cycle management and Denials
8. US Medical insurance guidelines, policies and HIPPA compliance
9. claims adjudications, EOB, ERA, and
10. ICD, CPT codes
Experience as Accounts Receivable associate
09 August 2018
01 January 2019
? Revenue cycle management
? Denial management
? Centricity and ICD and CPT codes
? US medical insurance policies
? Hospice and Authorization
? Claims adjudications
Experience as Customer Service executive
05 February 2019
01 October 2019
? To resolve the customer queries and provide customer satisfaction as per the client SOP
? Handling end to end customer support as well as hotel management
? Maintaining customers records and creating tickets based on their queries.
? To provide resolution with accuracy as well as quality standards.
? Amendments in customer voucher and hotel voucher as per customer request.
Matric 17 November 2018
BSc. IT