Summary of Career

1. Developed Fair Treatment of Customer (FTC) framework in line with the regulatory requirements.

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2. Developed a video based training module on Financial Literacy to create awareness among Banking Consumer and unbanked population of the society about protection of their rights and remedies, basic Terms & Conditions, Pricing, Budgeting, Saving, Investment, Loan and Bank Accounts.

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3. Main focal person on Financial Literacy and Consumer Protection initiatives of the Bank and with the regulator/the Central Bank.

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4. Ensure implementation and continuous monitoring of Client Protection principles of SMART Campaign to uphold certification.

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5. Review and finalize reports periodically to the Board of Directors as an assessment of Fair Treatment of Customer framework.

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6. Periodical analysis and reporting on Consumer Protection & Financial Literacy initiatives to the local Management of the Bank.

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7. Managing team members to ensure that the productivity of team members conforms to performance standards

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8. Liaison with Head of Departments (HODs) to coordinate activities, exchange information, and resolve queries and concerns and to ensure timely implementation of assigned deliverables.

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9. Ensure implementation of Conduct Assessment Framework (CAF) in all units/departments, according to Financial Consumer Protection guidelines given by the regulator.

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10. Maintain annual profiles of the Conduct Assessment Framework reported to the Board of Directors / regulator

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