Summary of Career
1. Installation, Configuration, Administration, deployment & Support of Industry Standard Server like HPE, DellEMC, IBM, & Fujitsu Servers, Storage, TL & management software.
2. Facilitate timely identification, escalation, resolution and follow-up of all issues related to data center operations and its infrastructure.
3. ? Provide Support and work with Principle like HPE, Dell, Fujitsu, Veeam, VMware & Microsoft, 3rd party vendors, subcontractors and support team in order to achieve SLAs.
4. Project Management & to ensure all projects and its activities are executed to a high standard and within required timeline.
5. Implementing best practices as recommended by the Principle (HPE / Dell / Fujitsu & etc.).
6. Troubleshoot the issues with H/W as well as S/W approach. Replacement of parts provided the system is under warranty / contract.
7. Technical consultant for server/storage implementations in SAN/NAS environments.
8. SAN Switch Zoning configuration.
9. Experienced in Office365 Enterprise Deployment.
10. Confer with clients to identify, document & project requirements, assess physical and technical security risks to data, software and hardware.
Experience as System Supporter
01 November 1996
01 September 1998
.
Experience as Systems / Network Support Engineer
01 October 1998
01 November 1999
.
Experience as Network / Systems Support Enginee
01 November 1999
01 February 2008
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Experience as Sr. System Engineer / Technical Solution Consultant II
21 February 2008
20 May 2015
.
Experience as Technical Manager
28 June 2015
30 June 2019
RESPONSIBILITIES: (Reporting to VP Services Delivery Manager)
? Confer with clients to identify and document requirements, assess physical and technical security risks to data, software and hardware.
? Responsible for implementing part, or all the technical solution to the client, in accordance with an agreed term.
? Support (identify, troubleshoot and resolve incidents) all Storage related infrastructure and infrastructure applications. ? Provide Support and work with Principle like HPE, Dell, Fujitsu, Veeam, VMware & Microsoft, 3rd party vendors, subcontractors and support team in order to achieve SLAs.
? Troubleshoot storage failure and work closely System and Application Engineers in a virtualized environment.
? Investigate and resolve complex storage architecture and operation.
? Architect, lead, coordinate, and participate in the implementation of technologies and platforms supporting complex corporate highly virtualized hybrid infrastructure, and the maintenance, monitoring and support of the environment.
? Maintenance the necessary project plans and documentation of all system builds and modifications. ? Identify, troubleshoot and resolve performance issue, service failure, escalate hardware failure, resolve configuration issues, resolve replication and high availability issue.
? Support (identify, troubleshooting and resolve incidents) related to storage hardware, Firmware and monitoring integration.
? Coordinate activities of subcontractors and 3rd party vendors as & when required.
? Ensure all projects and activities are executed to a high standard and within required timeline.
? Experience with HP ProLiant Servers, MSA, DL, ML, Blade Server, Dell and Fujitsu portfolio with latest Windows & ESXi Server.
? To mentor Junior team members.
? Replacement of Faulty / Malfunctioning parts of the Server, Storage, Tape Library with updated drivers / firmware.
? Implementing best practices as provided by the Principle (HPE / Dell / Fujitsu & etc.).
? Handling client queries / Issue & resolves via phone, remote or email and upon schedule visit by assigning relevant team member or self.
? Work with HP case management team and key stakeholders to devise best practices and continuous improvement of solution delivery across.
? Deployment / Updating of Support Pack of ProLiant (SPP) as recommended by Principle (HPE / Dell / Fujitsu & etc.).
? Troubleshoot the issues with H/W as well as S/W approach. Replacement of parts provided the system is under warranty / contract.
? Provided valuable technical support to professionals during critical situations in a cool, clear, and concise manner.
? Part of Mission Critical Team providing Technical solutions to demanding clients and business environments ensuring least possible downtime and adhering to stringent SLA’s.
? Technical consultant for server/storage implementations in SAN/NAS environments.
? Handle all issues regarding installation and administration and deployment of Storage, Servers & management software.
? Deployment of AD, DNS, DHCP, Failover Cluster in physical & virtual environment.
? Readiness, Plan, Test, Deployment, and Managing of Office 365 for Customer includes 200 clients’ located in different geographical locations (Qatar, Abu Dhabi, Oman, Egypt, Kazakhstan, UK & other locations).
? SAN Switch Zoning configuration.
? Upgrade firmware, drivers & management software of any hardware recommended by Principle (Server, Storage, SAN Switch, TL & etc.).
Master 01 March 2006
Masters in Arts (M.A) in International Relations (Degree Duly Attested by HEC, Ministry of foreign affairs UAE & Pakistan), with 2nd DivisionBachelor 01 March 2000
Bachelor of Commerce (Faculty of Business Administration & Commerce) - (Degree Duly Attested by High Education Commission)Intermediate 01 March 1997
Higher Secondary Certificate (Commerce Group) - (Certificate Duly Attested by Board of Intermediate Education (BIEK), Karachi.Matric 01 March 1992
Secondary School Certificate (Science Group)