Naima
Heath science
Dubai
Summary of Career
1. Serves visitors by greeting, welcoming, and directing them appropriately.
2. Notifies company personnel of visitor arrival
3. Maintains security and telecommunications systems.
4. Informs visitors by answering or referring inquiries
5. Directs visitors by maintaining employee and department directories
6. Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
7. Contribute to team effort by accomplishing related results as needed
8. Operates telecommunications system by following manufacturer’s instructions for house phone and console operation
9. Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
10. Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
Experience as Customer service Agent
10 September 2015
03 October 2017
• Handled customers on the phone and in person
• Resolved customer queries
• Managed and redirected customer complaints
• Processed customer orders
• Recorded all customer interactions
• Prepared letters and emails to customers
• Followed up with customers
• Answer client phone Calls and Emails to address any customer and external department concerns with the highest level of response and attention.
Experience as Receptionist
05 March 2018
08 August 2019
• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Answering screening and forwarding incoming phone calls.
•Receiving and sorting daily mail.
•Meeting and greeting clients.
•Booking meetings, arranging couriers.
•Keeping the reception area tidy.
•Answering and forwarding phone calls.
•Screening phone calls. Sorting and distributing post.
Other 06 February 2018
Diploma in scienceOther 20 November 2013
Social and Arts