Anusha Gudur

Support Analys
Dubai


Profile Views 263

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Skills
Support Analyst Incident management
  • Experience
    7 Years
  • U.A.E Experience
    --
  • Industry
    Others
  • Nationality
    Indian
  • Visa status
    On Spouse Visa
  • Qualification
    Master - Mtech computer
  • Driving License:
Other Matching Titles/Position
Industry Titles
Others

Summary of Career

1. ? Acquiring 7.2 Years of experience in ITIL Process with Incident management, Access Management in Service operations and Change Management in Service Transition


2. ? Good understanding of ITIL V3 lifecycles and processes.


3. ? Good analytical skills, ability to take leadership, root cause analysis, capacity of work-meeting deadlines, excellent communication and interpersonal skills across cultures and professions.


4. ? Provided enhancements using ASP, C# and SQL developer.


5. ? Currently providing services as a Senior Software Engineer in Wipro Technologies


6. • Troubleshooting and resolving access management and provisioning workflow errors


7. • Driven incident management and change management process efficiently and effectively.


8. • Inspected work queues for all Incidents and prioritized with the effort of service level agreements


9. • Ensured that assigned incidents are managed robustly & effectively and that any customer/business impact is identified and minimized.


10. • Assisted in Change Management process, reviewing changes in production environment including implementation, test, and rollback plans, and ensuring all changes have full approval prior to implementation.


Work Experience (Employment History)
Academic Qualification

Master 31 December 2016

Mtech computer
Certifications
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