Ana Victoria P. Amora
Teller
Abu Dhabi
Summary of Career
1. Serves customers by completing account transactions
2. Answers questions in person or on telephone and refers customers to other companyservices as necessary.
3. Cross-sells company products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
4. Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
5. Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
6. Contributes to team effort by accomplishing related results as needed.
7. Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports
8. Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
9. Maintains customer confidence and protects bank operations by keeping information confidential.
10. Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.
Experience as Teller/Front Line Associate
24 October 2016
27 July 2018
• Entertains customers for remittances, currency exchanges, demand drafts/telex transfer and electronics transfer etc.
• Negotiates with the seller/buyer regarding rates for currency exchanges
• Attends customer complaints, transaction inquiries and rate inquiries.
• Delivers information to customers about different modes of transactions, rates for different transactions and prices
• Negotiates and cross-sell with customers company products and additional services such as prepaid and gift cards, bill payments, VAT collection
• Attends training and seminars as required by the management
• Disseminates information and guidance to customers through excellent customer service to resolve customer queries and achieve customer satisfaction
• Manages and handles cash/cheque transactions at the counter and ensure the delivery of quality service to customers while adhering to operational controls and avoiding cash excesses and shortages
• Conveys out smooth and error-free transactions ensuring that all activities are completed
• Acts as a lobby assistant at the branch
• Prepares end of day the report and cash reconciliation.
Experience as Branch Associate
18 March 2013
22 July 2016
• Balances currencies, coins and checks in cash drawers at ends of shifts, and calculates daily transactions
• Acts as assistant branch manager when necessary
• Achieves and awarded for reaching the branch’s yearly target
• Provides customers information about foreign currency rates and regulations
• Works with the marketing team in the Area where we visited different branches daily and sell and introduce products and services of the company to customers
• Negotiates with customers about products and services of the company
• Orders supply of cash to meet daily needs
• Appraises jewelry to identify its market value based on weight, karat and the gold price rate on the market
• Receives mortgage, loan, or public utility bill payments, verifying payment dates and amount due
• Prepares daily cash flow and monthly cash flow reports
• Acts as a lobby assistant outside the branch while entertaining and answering customer queries
• Attends trainings as required by the management
Bachelor 13 October 2012
Graduated Bachelor of Library and Information Science Cum Laude