Academic Qualification

Bachelor 10 June 2010

? Achievement-driven professional with rich & qualitative experience of over 8 years in IT Service Management & driving process improvement and project management. ? Proven experience in Managing Transitions, IT operations with focus on Change Management, Problem Management, Knowledge Management, Risk Management, people management, Stakeholder Commitment, Tracking, Reporting and Governance for multiple banking of global clients. ? Experience in implementing full life cycle of a project & Systematic analyses and draws accurate conclusions based on evidence and addressing the root-cause until closure. ? Proactively offers assistance / manages to minimize escalations to avoid adverse impact on business operations. ? Dedicated technology leader with establishing strong relationships with stakeholders to understand strategic, tactical and operational challenges, define technology solutions to address Business objectives. ? Qualitative exposure on tools entailing project methodology for all technology projects, ensuring design and delivery of technology solutions are within scope, budget and delivered on time. ? Strong understanding of financial planning and budgeting desired. ? Provide strong project management expertise, manage demand management, and address operational challenges, conduct status update meetings and oversee the technology interests of Business units. ? Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms. ? Ability to cope under pressure and balancing multiple priorities. ? Be directly accountable for multiple projects at one time, and be able to coordinate with respective technology project managers and business teams professionally. ? Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision. Proficient in the use of MS Project and related software programs