Experience as Customer Service Representative & Trade Finance

• Employer

• From

  01 July 2009

• To

  01 June 2019

• Detail

  Gathering all daily reports (including preparation of variance analysis report)
  ? Processing inward clearing verification. Verifying & checking daily vouchers.
  ? Transferring - (fund transfer – inward & outward) (local transfer, bulk transfer & in-house transfer & OT wages transfer)
  ? Processing inward/outward salary payments received through hard copy and soft copies /WPS payroll transactions. Posting employees salary transfer.
  ? Receiving outward cheques & scanning outward cheques.
  ? Arranging ICCS physical cheques to be sent to other branches.
  ? Depositing, receiving, cancellation & discounting of PDC cheques.
  ? Processing ATM machine balancing.
  ? E-channels (e-banking, viewing web requests & executing them). Discounting LBD applications.
  ? Waiver of semi-annual and low balance charges.
  ? Opening accounts –saving, current, call & time deposit account & sub-accounts
  ? Delivering & requesting cheque books. ( Cheque book & ATM main custodian)
  ? Renewal of expired (trade licenses and visa & passports)
  ? Attending customer calls & quarries. ATM card issuance & cancellation.
  ? Analyzing the holding of funds, releasing the block & covering of accounts.
  ? Dormant accounts (follow up, activation & closure )
  ? Credit Card - (opening, cc payments, renewals & feeding the limits):
  ? Controlling LC settlements (Bills Maturity, TR, sight)
  ? Checking limit availability in the AC line code prior to the issuance of LC.
  ? Processing all types of guarantees & amendments.
  ? Performing the reverses of margin, cancellation of expired LG’S & refunding margin as per customer’s request.
  ? Acceptance of original documents under LC held at the branch with the appropriate endorsements.
  ? Advising of LC including discrepancies and bill acceptances to clients.

Experience as Associate – Accounts & Wealth Services (BES)

• Employer

• From

  01 July 2013

• To

  01 January 2019

• Detail

  Opening all types of CASA accounts (corporate accounts including Islamic account)
  ? Processing all types of maintenance on the relationship.
  ? Handling support unit function and answering all types of inquires related to SOP (policy, procedure, processing).
  ? Efficient in handling all closures of account and issuance of demand drafts, closure letters
  ? Monitoring back-office operation functions, reporting, follow up with business and service
  providers. Checking and processing major operating instructions for corporate accounts.
  ? Full knowledge of bank policies, procedures, memos & circulars related to the given functions.
  ? Awareness and adherence to the operating system have access to perform daily tasks and responsibilities.
  ? Monitor personal performance daily/weekly/monthly against the objective and independently to improve individual performance /productivity.
  ? Full knowledge of AML, Compliance, and Screening using the 3 systems (central bank, blacklist, appzone), FATCA and KYC.
  ? Checking of all necessary documentation / standard requirements prior to processing.
  ? Posting of maintenance transactions using the FCR system /using the appropriate fast-path / applications.
  ? Ensure all details as per original customer request tallies with the details appearing in the system.
  ? Processing account level variance maintenance ,stop cheque payment instructions
  ? Reconcile central bank account. Processing internal financial entries.
  ? Respond to all remedy and ITQAN cases in line with the agreed SLA & TAT.
  ? Monitor successful & failure S/I report and take appropriate action.
  ? Performing memo transactions on the account and customer level.
  ? Responsible for maintaining EOD report, account status report.
  ? Performing the call back to the customer as per bank policy (SOP)
  ? Record the call back reports, Sending notifications to RM for call failure cases
  ? Communicating with business and CFU about the weekly reconciliation
  ? Following with RM regarding originals using the BO reports

Experience as Associate – Client Operations

• Employer

• From

  03 February 2019

• To

  01 October 2019

• Detail

  Checking and posting all types of Refund payment (EFT and CHQ)
  ? Verifying the daily branch lodgment cheque and ICCS cheques
  ? Analyzing BC physical verification. Processing NSF in yardi system
  ? Committing types of payment ( AADC Outstanding payment and EJARI payment)
  ? Responsible for Sending Court Order Cheques to other branches
  ? Creating Journal entry for government refund and payable invoices
  ? Maintaining all reports ( receivable refund report, Move out Report, IBAN report for EFT setup)