Experience as Customer Service Executive

• Employer

  Tcs Pvt LTD

• From

  21 November 2011

• To

  15 May 2013

• Detail

  • Handled customer feedback received via all channels proactively in accordance with the company’s service standards and policies
  • Coordinated with the customers for verifying reasons of no delivery.
  • Ensured all the customer queries are answered and rectified
  

Experience as Student Counselor

• Employer

  The City School Pvt. Ltd.

• From

  01 June 2013

• To

  30 January 2014

• Detail

  • Evaluated students' abilities, interests and personalities to help them develop realistic academic and career goals.
  • Providing information about the various colleges and universities and advising them about various requirements.
  • Advised the students on their personal problems and helps them to resolve it. • Engaged the parents and the school authorities, for coming up with a solution, if the child faces some big problem and together, they help the child.
  

Experience as HR & Admin Coordinator

• Employer

  Aga khan university hospital karachi

• From

  17 March 2014

• To

  16 January 2017

• Detail

  Administration
  • Answered incoming and outgoing calls. Coordinated with various sections of the department to acquire data and update core reports on a regular basis
  • Prepared minutes of the meeting.
  • Managed appointments, meetings and calendar scheduling for manager and supervisors.
  • Handled internal and external correspondence (E-mails & Official Letters) independently on behalf of the manager’s office on regular basis.
  • Provided administrative and secretarial support to senior management and support staff of the department.
  Human Resource
  • Ensured the placement of job advertisements, screening of job applications and short listing of the candidates is as per the need of the respective department.
  • Scheduled, coordinated and conducted interviews of the job applicants.
  • Ensured all the personal records of the employees are incorporated into HRMS and files are stored safely in compliance with applicable legal requirements and assuring that the confidentiality of the records is always maintained.
  • Arranged orientation for the new on-board employees.
  • Ensured the job descriptions for all the positions are up to date and overhaul according to the necessity with discussion of the line managers.
  • Managed absence records on ERP software.
  • Verified and processed all leave applications after ensuring availability of leaves.
  

Experience as Executive Assistant- Temp Role

• Employer

• From

  09 January 2018

• To

  30 March 2018

• Detail

  • Managed appointments, meetings and calendar scheduling for the manager.
  • Provided assistance to the GM including word processing filing, and administrative duties.
  • Received incoming calls and emails; take messages and respond appropriately.
  • Prepared Minutes of the meeting
  • Produced professional quality reports, presentations and briefs.
  • Worked closely with the PRO on visa process for new applicants, renewal and cancellation and other relevant issues.
  • Scheduled & Coordinated interviews of the job applicants.
  • Liaison with the Finance department for any adjustments to salary; inform them of leavers, starters and requests for end of settlement formalities.
  • Advise employees of their visa, Emirates ID, employment card, occupational health and health insurance card renewals.
  • Provide NOC’s, salary certificates, salary transfer letters, employment certificates and experience letters as per employee requests
  • Manage on-boarding - preparing offer letters, employment documentation and induction programs
  • Manage and maintain internal record keeping and document retention systems (soft and hard copy) for the HR function.
  

Experience as Admin & Recruitment Cordinator

• Employer

• From

  01 April 2018

• To

  30 November 2019

• Detail

  • Posting jobs on the various recruitment portals when advised.
  • Prepares candidates for interviews with the Hiring Manager by educating with as much information as possible about the project, client and the position.
  • Maintain a complete record of interviews and new hires.
  • Provide recruitment updates and prepare reports on periodic and ad hoc basis.
  • Preparing documents needed for the overseas recruitment such as Demand Letter, e-migrate registration for the clients etc. (Nepal & India)
  • Screening and short listing candidates via different channels according to client’s requirements.
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
  • Preparing offer letters and employment documentation.
  • Act as the point of contact for internal and external clients.
  • Develop content for website and social media postings (Face book and LinkedIn).
  • Handle and coordinate active calendars.