Summary of Career

1. Managed a Contingent Workforce program that involves many different end-clients means developing a solution that is both agile and innovative

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2. Varying needs surrounding Compliance, SLAs and MSAs were all incorporated into this custom designed solution

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3. Used SAP Field glass Tool /IPROCURMENT to administer the unexpected / contingent workforce and SOW resources in the best interest of clients

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4. Used VMS / CRM technology to control entire phases of Requisition proceedings and also to safeguard supreme, economical, prompt and top quality results

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5. Constant telephonic / in-person interaction with company’s MSP suppliers to create, promote & sustain favorable active / working association

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6. Used SERVICE NOW based environment and Salesforce tool to track incidents and tickets and provide resolution within given TAT/SLA.

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7. Interacted via call/chat to international customers and also handled upselling & cross selling products which included U-verse AT&T Internet / Television / Cell phone packages

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8. Migrated traditional landline service into new U-verse cordless / cell phone service & packages along with Direct Television packages

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9. Efficiently provided customer service about bills & refund; recommended best service best package to U.S. patrons / customers

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10. End to end processing of the fulfillment of contract , renewal requests from EMEA and APAC and UCCI regions, with active INTERACTION with CISCO HIRING MANAGERS and CISCO VP's.

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