Summary of Career

1. Provide helpdesk assistance in resolving software, hardware and network related problems.

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2. Assist in equipment set-up and software installation and updates.

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3. Assist in maintenance of telephone systems and computer stations.

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4. Perform troubleshooting, archiving and back-up of server applications.

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5. Generate email and network accounts for new users.

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6. Coordinate with Manager to set user access, permissions and roles to prevent unauthorized access.

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7. Assist in implementing firewalls and security devices to ensure network security.

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8. Respond to service calls and emails promptly.

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9. Manage inventory of software licenses, software application, hardware components and IT supplies.

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10. Update regularly emails and phone numbers of users.

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