Summary of Career

1. Accountable to lead the team for technical operations, including data centers, server & network management & monitoring

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2. Effectively manage the vendors and direct all the Infrastructure change review & management, compliance calendar, Capacity and Availability Management

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3. Lead and responsible for the design and management of data and voice network roll out

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4. Responsible for developing and maintaining the operating processes and procedures and as it relates to the proper functionality, high availability, disaster recovery, and supportability of the IT systems

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5. Management of the operations and support of all operational Data Centers services and systems

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6. Ensure the service availability and timely delivery to all Infrastructure related services and functions through service focused and SLAs based delivery model

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7. • Continuously assess and bring up-to-date the network and security operational architecture, designs, configurations, solutions, policies and procedures.

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8. ensuring the protection of RSA services against network and security threats and vulnerabilities

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9. Responsibility for leading and managing the UAE& Bahrain Technology Service Desk operation providing friendly customer-centric single point of contact for community of users

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10. Making sure that all relevant data is properly collected and stored.

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