Brahim Houdjedje

Customer Service Representative
Dubai


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Skills
Communication skills SAP/ ERP Problem-solving Customer care MS Office Suite Negotiation skills Typing speed Details oriented Analytical skills Team player Leadership Flexibility Multitasking Organizational skills
  • Experience
    2 Years
  • U.A.E Experience
    --
  • Industry
    Telecommunication / Customer Service
  • Nationality
    Algerian
  • Visa status
    Visit Visa in UAE
  • Qualification
    Master - Completed a Master's degree in Translation Studies (French/Arabic/English), and obtained the diploma from Mouloud Mammeri university, Algeria.
  • Driving License: No
Other Matching Titles/Position
Industry Titles
Telecommunication / Customer Service

Summary of Career

1. Selling and promoting the company products to the clients.


2. Conduct market research to identify selling possibilities and evaluate customers needs.


3. Establishing and maintaining professional relationships with existing and new clients.


4. Creating and updating solid clients database.


5. Follow-up with potential clients.


6. Answered and screened telephone calls and assisted clients with inquiries.


7. Prioritize conflicting needs, handled matters expeditiously, and proactively and follow through on projects until successful completion.


8. Prepared invoices and ensuring compliance/delivery expectations.


9. Liaised with suppliers/vendors, as needed, to confirm or change orders.


10. Maintained high level of discretion and confidentiality with internal and external clients.


Work Experience (Employment History)
Academic Qualification

Bachelor 04 June 2015

Completed a bachelor's degree in English Literature & Civilization, and obtained the diploma from Kasdi Merbah university, Algeria.

Master 05 October 2017

Completed a Master's degree in Translation Studies (French/Arabic/English), and obtained the diploma from Mouloud Mammeri university, Algeria.
Certifications
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