Experience as Process Associate

• Employer

  Tata Consultancy Services

• From

  14 May 2012

• To

  20 December 2013

• Detail

  Designation – Process Associate
  Department – Finance & Operations
  Process – Credit Card Customer Support
  
  1.Responsible for Handling Citibank Customers Credit Card queries.
  2.Verification of the fraud (if any) on Credit Card.
  Handling Customer Complaints.
  3.Informing Customer about the features on existing cards and upgrading them with new credit card with add on features.
  4.Convincing the Customers and Cross Selling.
  Responsible for completing targets while handling calls of customer such as taking leads, pitching for loan on Cards.
  5.Mentoring the new joiners’.

Experience as Senior Process Associate

• Employer

  Tata Consultancy Services

• From

  10 January 2014

• To

  25 April 2016

• Detail

  Department – Finance & Operations
  Process – US Mortgage Bankruptcy – POC Doc Scrub
  
  1.Responsible for managing a queue of accounts to be processed on the systems for the advisors. 2.Classifying and routing various bankruptcy correspondence from the bankruptcy court.
  3.Downloading PDF documents related to the Loan account and redacting critical information of the customer and then submitting the same for POC filing.
  4.Arranging all the docs of POC (Proof of Claim) filing for a borrower who is active in bankruptcy.
  Process U.S Bankruptcy Loans and verify information on documents needed for the Proof of Claim Filings in Bankruptcy courts.
  5.Request any missing documents and verification of received documents.
  6.Tracking of documents & keeping regular follow?ups.
  7.Maintaining attendance record of the process employees such as Absentees’, Late Logins and sending it to higher authorities.
  8.Keeping a track of work assigned & taking counts before EOD.
  9.Helping team leaders and managers with MIS reports such as weekly and monthly reports.
  10.Updating Master log and keeping a track of work assigned to process employees

Experience as Senior Associate

• Employer

  Tata Consultancy Services

• From

  15 May 2016

• To

  28 August 2019

• Detail

  Designation – Senior Process Associate Department – Exports Scrutiny Process – Exports Documentation Client - Citibank
  Roles and responsibilities
  
  1.Scrutiny of all Export Documents submitted by Citibank Client as per RBI master circular FEMA guidelines.
  2.Scrutiny of Invoices, Bill of Lading, Bills of exchange and Shipping Bill as per the RBI guidelines.
  3.Making error free Capturing of data provided by customer into core processing system.
  4.Performed Compliance and Regulatory check and raising exceptions to compliance for approval.
  5.Co-ordinating with internal department like branches, TSP, Compliance Team etc.
  6.Checking FIRC'S (Foreign Inward Remittance Certificate) and adjusting the payment against the specific transactions.