Muhammad Iftikhar Alam
Administration
Dubai
Summary of Career
1. Monitoring and maintaining office equipment and inventory supplies, orders replacement supplies as needed
2. Creating, updating, and maintaining records and databases
3. Supporting department managers and staff
4. Maintain updated records of purchased products, delivery information and invoices
5. To ensure high standards of service delivery through the consistent application of recognized standards and established policies, procedures and practices
6. To undertake any other duties related to the responsibilities of the post and which may be delegated by management
7. Interpret and comply with Operational Manuals, policies, Maintain and update client records according to visa policies
8. Act as the single point of contact for clients with respect to queries and live cases
9. Deliver case specific advice and lead/implement practices specifically with regard to visas, health insurance and related issues
10. Performs customer service and business conservation activities
Experience as Bancassurance Sales Consultant
EFU Life Assurance (PVT). LTD
01 October 2008
31 March 2009
• Solicits new business, cross-sells and up-sells identified products to the bank’s customer base
• Establishes, maintains and grows relationships with bank partner
• Establishes, maintains and grows relationships with prospective and existing clientele
• Performs customer service and business conservation activities
• Handles activity reporting, planning and administration
• Conducts market analysis activities, which include activities such as branch / client profiling and survey on competitor products
• Attends weekly meeting with Business Managers and Regional Manager and branch monthly meetings for production updates and marketing campaigns
• Perform other tasks as may be required by immediate superior
Experience as Admin Manager
01 August 2009
31 July 2012
• Take the lead role in planning and allocating routes and vehicles ensuring sufficient flexibility is in place to meet the varying and changing needs of staff
• Ensure that all in house vehicles are compliant with all legal, regulatory and contractual requirements
• Develop and implement a proactive, planned and structured approach to the maintenance of vehicles, and ensuring all vehicles used are fit for purpose and the customer experience is of a high standard
• Ensuring transport staff deliver the service appropriate to the changing needs of customers in line with relevant guidance
• Manage and develop a team of drivers in order to deliver a high quality service to staff
• To ensure high standards of service delivery through the consistent application of recognized standards and established policies, procedures and practices
• To work in a safe and effective manner at all times
• To undertake any other duties related to the responsibilities of the post and which may be delegated by management
Experience as Tours Consultant (Visa/Insurance/Hotels/Driving License)
Al-Tayyar Travels Group
10 March 2013
31 August 2016
• Interpret and comply with Operational Manuals, policies, Maintain and update client records according to visa policies
• Provide consultation for visit, business and medical related purposes with high level of professionalism in person and through online channels
• Act as the single point of contact for clients with respect to queries and live cases
• Deliver case specific advice and lead/implement practices specifically with regard to visas, health insurance and related issues
• Manage timelines and caseflow on a daily basis, updating senior staff and team regularly
• Maintain the highest standard of visa advice to clients
• General duties including managing a portfolio of high volume immigration files
• Prepare and submit reports, publications, and other written work as required
• Issuing travels insurance (short / long term)
• Issuing international drivers license authorized by SATA
• Hotels booking by authorized systems & channels
Experience as Assist Manager
Muhammad Iqbal Bus Service
01 October 2016
31 August 2018
• Take the lead role in planning and allocating routes and vehicles ensuring sufficient flexibility is in place to meet the varying and changing needs of staff
• Ensure that all in house vehicles are compliant with all legal, regulatory and contractual requirements
• Develop and implement a proactive, planned and structured approach to the maintenance of vehicles, and ensuring all vehicles used are fit for purpose and the customer experience is of a high standard
• Ensuring transport staff deliver the service appropriate to the changing needs of customers in line with relevant guidance
• Manage and develop a team of drivers in order to deliver a high quality service to staff
• To ensure high standards of service delivery through the consistent application of recognized standards and established policies, procedures and practices
• To work in a safe and effective manner at all times
• To undertake any other duties related to the responsibilities of the post and which may be delegated by management
Experience as Admin Officer / Purchase Officer / Store Inventory
01 September 2018
31 July 2019
Administrative Officer
Roles and Responsibilities:
• Monitoring and maintaining office equipment and inventory supplies, orders replacement supplies as needed
• Creating, updating, and maintaining records and databases
• Updating office policies and procedures
• Preparing reports on expenses, office budgets, and other expenditures
• Supporting department managers and staff
• Coordinating building and maintenance issues for general repair
• Preparing correspondence, documentation
Purchasing Officer
Roles and Responsibilities:
• Research potential vendors
• Compare and evaluate offers from suppliers
• Negotiate contract terms of agreement and pricing
• Review quality of purchased products
• Enter order details (e.g. vendors, quantities, prices) into internal databases
• Maintain updated records of purchased products, delivery information and invoices
• Monitor stock levels and place orders as needed
Store Keeper (inventory)
Roles and Responsibilities:
• Receive the goods from suppliers and check whether they meet the requirements mentioned in the purchase order
• Arrange received materials as required
• Ensure that the materials are stored safely
• Keep a record of receipt and issue of goods
• Issue materials according to the requirements
• Dispatch purchase requisition for buying fresh goods
• Manage personnel at the store
Matric 03 August 1997
ScienceIntermediate 30 September 2003
Diploma of Associate Engineer in Computer Information TechnologyBachelor 27 November 2009
Bachelors of Public Administration (Honour)