Cinthya Jayaraj
Operations Coordinator
Dubai
Summary of Career
1. Coordinating with the team by managing schedules, filing documents and communicating relevant information.
2. Supporting the team by responding to customer queries and complaints through mails and calls
3. Identify problems in operations process and resolve them in quickly and timely manner
4. Mobilisation of new projects
5. Processed payroll for over 85 employees on bi-weekly basis
6. Responsible for daily processing of manual checks including resignation, termination, adjustment, vacation and sick accrual.
7. Processed electronic timesheets for generation of revenue for accounts receivable department.
8. Maintain employee payroll files through e-mail correspondence for payroll issues and generate reports through utilization of HRMS and excel.
9. Maintain clear and accurate operations documents/procedures for reference purpose.
10. Compile the report of the site.
Experience as Operations Coordinator
Dussmann Gulf LLC
17 July 2017
25 July 2019
• Coordinating with the team by managing schedules, filing documents and communicating relevant information.
• Supporting the team by responding to customer queries and complaints through mails and calls
• Identify problems in operations process and resolve them in quickly and timely manner.
• Mobilisation of new projects
• Processed payroll for over 85 employees on bi-weekly basis
• Responsible for daily processing of manual checks including resignation, termination, adjustment, vacation and sick accrual.
• Processed electronic timesheets for generation of revenue for accounts receivable department.
• Maintain employee payroll files through e-mail correspondence for payroll issues and generate reports through utilization of HRMS and excel.
• Maintain clear and accurate operations documents/procedures for reference purposes.
• Compile the report of the site.
• Perform clerical and administrative activities, including filing, documentation control, photocopying, faxing, data entry and retrieval, distribution of mail/documents and word processing.
• Arrange, organize and book meeting venues.
• Update and maintain the integrity of the Contacts Database.
• Deal with client and internal enquiries.
• Ensure the availability of office supplies and stationery.
• Assist the operations on any pending works such as service request, work completion report and any other operational reports.
• Preparation of monthly report – QA overview of the whole month site activity
• Any other duties as director by Operations Manager.
Experience as Sales Coordinator
Nitty Gritty Maintenance & Contracting LLC
30 January 2017
29 June 2017
• Preparing proposals for new and existing customers and facilitate showing of facilities and services.
• Contract signing and assist sales consultants in the execution of sales processes.
• Generate lists of prospects and contact them by following standard operating procedures.
• Preparing sales related documents such as contracts and Handling incoming calls and email.
• Contact customers, make appointments and relay information to designated sales personnel.
• Coordinating with other departments to ensure that any issues are handled immediately.
• Maintain sales records and prepare sales activity reports and record all customer inquiries
Experience as Operations Coordinator
ARCF Logistics LLC
20 March 2016
01 January 2017
• Handling all Freight queries, export, import, transportation.
• Follow up with the team for invoice submitting, co-ordinate with accounts & finance for vendor’s payments.
• Performed filing, faxing, copying, and word processing. Created and maintained spreadsheets.
Experience as Customer Support Officer
Mphasis Limited
05 May 2014
05 March 2016
• Worked for TD CANADA TRUST as the client. Supporting the customer KYC includes Medium and Small sector business for Low, Medium & High risk clients.
• Performed the required KYC screenings on customers documenting the information obtained on the client's required by global KYC procedures.
• Receive requests from internal and external clients for processing financial transactions (sending cables, IBP's, preparing drafts/money orders and transferring funds between accounts)
• Process entries using multiple steps and involving unique situations to ensure adjustments are posted directly to customer's accounts, operation centres or branches
• Verify documentation on file to ensure accuracy (signatures, special handling instructions, available funds); create new client files using an in-house database system and ensure client service charges are calculated and charged appropriately
• Receive requests and verify information against documentation, indicating any special handling instructions as dictated by the client; forward information as appropriate
• Remit and/or settle funds (e.g. cable, EFT, IDP, third party demands) using an in-house system to fulfill client requests
• Escalate non-conforming requests or those requests exceeding dollar limits to appropriate areas for authorization
• Keep informed on all changes to products and services, rules and regulations to ensure accurate processing of documents and perform accurate quality assurance checks
• Strive to meet high customer service levels by processing incoming requests efficiently and in accordance with procedures and policies to meet Service Level Agreements
• Prioritize and organize workload based on risk/severity and documents required to ensure deadlines are met according to policies and procedures and service level agreements
• Cross train in other positions to assist/provide support to other team members/area(s) of equal value in peak times or on a temporary basis to meet or exceed Service Level Agreements
• Checking the Customer Transaction using CRS(Customer Review Surveillance) in order to identify Credit Turnover, Asset, Purchase, Funds IN & Funds OUT and Overseas countries where the customer dealing with payments. Based on that review has been performed
• Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management.
• Updating Daily MIS Report and forwarding the same for Management Review.
Experience as Admin Executive
Silverline Realty Pvt Ltd
10 January 2010
19 January 2014
• Handling all administrative, customer related queries, complaints, service issues, front office, scheduling shifts according to the requirement from the respective office & scheduling meetings.
• Call monitoring and transferring the calls to the concerned departments, provide administrative support to marketing executives and others & maintaining of monthly attendance report.
• Responsible for maintaining the office premises clean & tidy.
• Follow up with the team for invoice submitting, co-ordinate with accounts & finance for vendor’s payments & purchase the stationeries items for the office
• Performed filing, faxing, copying, and word processing. Created and maintained spreadsheets.
• Communicating with clients and vendors. Responded to, and resolved, customer issues and inquiries.
• Documentation of email print outs, quotations & correspondence etc.
• Entering customer inquiries in company portals, websites & software’s
Bachelor 01 January 2012
Periyar University (BBA)Bachelor 01 January 2012
Periyar University (BBA)