Aynalem Wassie
Customer Service and Sales
Dubai
Summary of Career
1. Customer Service / Sales Associate
2. Greeting customers upon arrival and making them feel welcomed
3. Offering assistance and providing product information
4. Successfully met and exceeded company sales target
5. Administer all customer complain and resolve all issues
6. Suggestive selling products and operating cash register
7. Maintain positive attitude, focus on customer satisfaction
8. Preparing reports, filing and maintain office supplies
9. Ensure proper merchandise of products and managed housekeeping in the showroom
10. Satisfying customers by delivering excellent service
Experience as Sales Associate
M.H. Alshaya
10 March 2008
31 August 2012
• Greeting all customers entering in the store
• Offering assistance and providing product information
• Selling additional products and processing transaction
• Maintain positive attitude, focus on customer satisfaction
• Increasing in store sales, exceeded target
• Attending customer queries,complaints, receiving delivery and arranging in store
• Manage floor walk in the store every morning to make all layouts perfect
Experience as Sales Assistant and Cashier
IDdesign Furniture - Equinox
10 June 2013
21 January 2016
• Welcoming all customers and assisting with their needs
• Suggestive selling products and operating cash register
• Selling an additional products (cross selling)
• Successfully met and exceeded in-stores sales target
• Attending customer queries and complaints
• Ensure proper merchandise of products and managed housekeeping in the showroom
Experience as Customer Service Agent
ADDIS Exporter Ltd
01 March 2016
30 September 2018
• Greeting customers upon arrival and making them feel welcomed
• Direct customers to the appropriate department and assist them
• Provide information about products and service
• Administer all customer complain and resolve all issues
• Processing cash/credit transactions and cheque payments
• Maintains incoming and outgoing calls, emails and taking messages
• Preparing reports, filing and maintain office supplies
• Satisfying customers by delivering excellent service