Counter Clerk / Customer Service Representative
Emirates Post Group
01 January 2016 —
To date
Coordinate office activities and operation to secure efficiency and compliance to company
Calling to banks outbound & inbound Mashreq bank, CBD Bank, Emirates Islamic Bank, AK Bank, City Bank, FAB
bank and customer shipment location VAT and calling, Policies supervising administrative staff and dividing
responsibilities to ensure performance.
The stock of office supplies and place orders when necessary.
Maintaining a clean and working environment, Arranging and coordinating meetings.
Submit a timely report and prepare presents/proposals as colleagues whenever necessary.
Policies supervising administrative staff and dividing responsibilities to ensure, managing large amounts of
inbound and outbound calls in timely manner, following call centre scripts when handling different topics.
Manage and resolve customer complaints, arrange international deliveries and follow up.
Local dispatch Outbound, inbound, Section dispatch Outbound, inbound.
International dispatch, general inquiry, Responsibilities also included.
Prepared and evaluated all data entry formats and ensured compliance with all customer information.
Coordinated with supervisor, prepared, and submitted all new job information
Developed source data for all data entry processes and evaluate data to identify any missing information.