Summary of Career

1. Maintain MRR (Monthly Recurring Revenue) and keep track of assigned projects

---

2. Spearheading Enterprise project delivery for 50+ accounts, understanding their requirements and providing them customized design, logistics and E commerce solutions

---

3. Focusing on Customer Life cycle Management post sales, ensure renewal and retention

---

4. Coordinating with HTML, Design, Data, Training and Marketing teams for daily requirements, updates, feedback and quality check.

---

5. Maintain relationship with a portfolio of accounts to enhance customer satisfaction and nurture their partnership.

---

6. On boarding Assistance to Enterprise merchants.

---

7. Run daily/weekly cross-functional meetings to review work, identify and troubleshoot issues, compile feedback, and ensure overall success.

---

8. Ownership of Customer Success benchmarks for Up-sell & Cross Sell, MRR and Retention for the entire portfolio.

---

9. Streamlining the overall project delivery with regards to resources and investment across each project and reducing the TAT.

---

10. Responsible for market research on product movement, competition pricing, product bundling, selection driving, strategy building and continue to be a key stakeholder in policy framework of Kartrocket.

---