Summary of Career

1. Actively lead, motivate, coach and develop CS executive

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2. Responsible for meeting Company targets for phone and email service levels and recommend staffing needs

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3. To take care & satisfy the corporate clients as prime Responsibility.

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4. To achieve and maintain Company service quality standards

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5. Resolve and manage escalated client and member issues in an accurate and timely manner

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6. Complete assignments as directed by the Management/Manager, accurately and on timely basis.

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7. Maintaining record of every technical activity (New Installation,Redo, Starting Problem, Transfer & Removal

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8. Coordinating with Finance/Accounts Department in order to prepare New Sales Invoice

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9. Maintaining a Customer Complaint Log on daily basis to register all incoming customer complains related to i.e. SMS, Web-track, Voice Kit, NR, Starting Problems etc.

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10. Device/Unit Configuration.

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