Nithin Sebastian
IT Engineer
Dubai
Summary of Career
1. Proficient in installation, configuration, support and Maintenance of Microsoft Window Servers Virtual Machines and Clients operating systems.
2. WAN & LAN Implementation, Managing ,Monitoring, and troubleshooting for Data/Voice.
3. Managing Back Up and Restoration of standalone servers,Virtual Machines upon business requirement.
4. Cloud Exchange Server Management, Installation and troubleshooting e-mail clients.
5. Installing/Managing Firewalls and monitoring security threats.
6. Managing volume licensing and Installing MS Applications, Endpoint Security,ERP applications.
7. Installing/Managing PABX,WIFI Access Points, Time Attendance Machines, CCTV Network Cameras & Network MFPs.
8. Prioritising service desk calls depending on criticality and business impact and providing resolution in best possible turn around time.
9. Conducting periodical audit of IT assets to ensure traceability and accountability.
10. Assistance in preparation of annual forecast, budget & cost allocation for IT assets in line with standard procedures and business requirements.
Experience as IT Technician
Premier Composite Technologies
23 March 2015
10 April 2019
Managing Domain Controller, DNS, DHCP, WSUS, Print, Terminal and License Servers : Win Server 20008 R2/2012.
Designing and implementing information security structure as required and setting up AD users with appropriate permissions.
Firewall Management : SonicWall
Managing over 800 client machines with Win 7 and Win 10 OS
Hardware and Software support of HP ProLiant DL 380 Servers, Network Devices,Desktops and Laptops
Monitor and manage Network traffic, security and performance
Installation/Managing/Monitoring of PABX and Avaya IP Phones with over 300 extensions.
Configuration and management of Network Printers, Scanners : HP and Canon
Installation, configuration and management of O365.
Back Up and Restoration of Virtual machines and file server using Veritas Tool.
Management and updating of anti-virus solutions : Eset End Point Security.
Installation of design softwares like CATIA,AUTODESK,RHINO and managing the license through server.
Providing technical assistance to remote users .
Research, evaluate and recommend systems technologies to support business requirements.
Managing all IT assets online using ManageEngine and tracking the
asset movements.
Perform weekly audit,Collaborate with compliance, engineering and integration groups to ensure all applications and systems meet requirements.
Interacting with end users to understand the incidents from users perspective.
Following QHSE standard for scrapping the expired IT assets and its documentation.
Following KPI and adhering to the processes advised by the management.
Call logging and incident management in service desk - Manage Engine
AMC management for Hardware/Software subscriptions.
Provide training on new implementations to end users.
Conducting IT Induction for new users and making them aware of IT
policies.
Master 31 March 2008
ElectronicsBachelor 31 May 2005
Electronics & Computer Networks