Summary of Career

1. Managing a team of banking professionals identifying the credits received on the mutual fund subscriptions

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2. Managing day-to-day client deliverables and ensuing completion each day

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3. Reviewing the process controls on a regular basis and making appropriate changes where required

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4. Managing attrition and recruiting the best talent in the industry

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5. Reviewing and managing process governance ensuring the required MIS, DPADs, SLAs are reviewed and updated as and when required

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6. Generating and publishing productivity and quality MIS to the Senior Management and the client

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7. Reviewing and managing BCP requirements on a regular basis so as to ensure business continuity each day

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8. Revewiing and planning learning and development for the team on a monthly basis

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9. Performance management of the teams

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10. Planning and managing training requirements of the team

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