Summary of Career

1. Responsible for understanding the business logic for the retail domain and architecture of various applications

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2. Administering SharePoint web application holding more than 1,50,000 users. • Monitoring the key application processes and jobs.

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3. Handling requests in the form of HPSM Tickets and resolve them in SLA model.

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4. Health Checks and proactive job monitoring to ensure application availability 24/7.

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5. Participate in conferences, communicate with Technical and Business Teams to resolve companywide issues in a timely manner.Responsible for one to one interaction with onsite POC to study the existing applications and the current support work flow at work site.

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6. Problem solving, demonstrated through using both logical and innovative approaches within existing role. E.g. Handling requests in the form of HPSM Tickets and make decision to resolve them in SLA model.

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7. Very good organisational and timekeeping skills. Certainly not been late or missed a job or assessment deadlines during both education and work lifetime. Especially at work, where HPSM issues required to be solved with in a limited time frame.

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8. Recognised for being able to give attention to detail, practicing good judgement and accepting responsibilities by peers, management and academics.

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9. Can demonstrate a high level of practical knowledge of programming languages including; C, C++, Advanced Java, JavaScript and SQL frameworks including; spring and hibernate, database including; MySQL, PostgreSQL and MS SQL, as well as Microsoft office.

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10. Strong ability to learn, understand and demonstrate skills/information quickly and efficiently. Demonstrated at UST Global where learning understanding and relaying product information to clients is an imperative part of maintaining high levels of customer service.

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