Summary of Career

1. ? A customer focused, performance driven professional with over 13 years’ experience in customer relationship operations management, developing procedures, service standards for business excellence, process management, team management and quality management

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2. ? Competent to create win-win relationships with customers, coupled with proven acumen in managing customer centric operations and ensuring customer satisfaction.

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3. ? An analytical bent of mind with expertise in maintaining the highest level of quality in operations; ensuring adherence to all the quality parameters and procedures as per the stringent norms.

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4. ? A prolific team leader, trainer, anchor and a voice over artist; possess excellent people management, effective communication and strong interpersonal skills with an ability to excel within a challenging environment.

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5. ? Strong problem solving & analytical skills with the flexibility to work cohesively as part of a multidisciplinary team with exceptional troubleshooting, communication, prioritization, problem solving and management skills.

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6. ? Well conversant with a work force administrative functions; demonstrated ability in developing and ensuring customer satisfaction by maintaining excellent Turnaround Time (TAT) for delivery along with service quality norms

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7. ? Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate tasks, whilst simultaneously managing the diverse range of function from multiple sources. PROFESSIONAL

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8. Coordinating office activities and operations to secure efficiency and compliance to company policies.

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9. Submit timely reports and prepare presentations/proposals as assigned.

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10. Assist colleagues whenever necessary.

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