Summary of Career

1. worked at physician select int of usa, karachi pakistan.as a customer services manager for 14 years

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2. Create and update records and databases with personnel.invoices files and other data.Create and update records and databases with personnel, financial and other data.

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3. Oversaw daily activities and supervised a team of Customer Service Representatives providing customers the convenience of order over the phone

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4. Solved all major customer problems/queries that subordinates were not able to solve earlier. ? Trained and supervised customer service professionals to ensure optimum satisfaction of clients. ? Managed a team of Client Services Representatives that focused on meeting Customer Service efficiency and quality standards.

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5. Led the process of hiring customer service representatives .Supervised and assigned duties to workers. ? Mentor and support colleagues in team.

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6. Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals. ? Designed quality control program and implement standards to coach employees toward high performance and success.

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7. Assisted the department involved and top level management in solving severe issues which may have been produced due to firm’s services or products.Writing letters and emails on behalf of other office staff.

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8. Prepared training manuals and updating.Coordinating office activities and operations to secure efficiency and compliance to company policies. Supervising administrative staff and dividing responsibilities to ensure performance.

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9. Assisted and advised customers regarding usage and benefits of organization’s products and/or services.

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10. Communicated with customers to receive their valuable feedbacks and suggestions for improvement in firm’s products/services.Organizing, arranging and coordinating meetings. Organizing travel arrangements for senior management.

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