Experience as FMS Engineer

• Employer

  CMS Info Systems PVT LTD

• From

  25 December 2007

• To

  15 March 2011

• Detail

  Providing Solutions to Users Calls logged in Royal bank of Scotland IT helpdesk.
  Customized call log software designed by IBM for RBS.
  Maintaining IT Network and Telecom Infrastructure.
  Maintenance, Configuration and troubleshooting of Cisco routers & switches
  Monitoring LAN, WAN performance & traffic using monitoring tools.
  Daily Checkup in RBS Hub room and data Center structure.
  Identify and resolve the user network issue at the user end.
  Maintaining RBS network Infrastructure which includes Cisco switches and 4 Routers.
  Configuring and troubleshooting Cisco routers, switches and telecom Equipment’s.
  Managing devices like hubs & switches & Routers
  Manually configuring and troubleshooting Online Printer.
  Desktop IP troubleshooting and manually configuring the IP address.
  Checking the log details of both switches and routers.
  Movement of Vlan segment from one location to other location during BCP.
  

Experience as Engineer

• Employer

  Mindtree LTD

• From

  15 March 2011

• To

  15 April 2016

• Detail

  Monitoring and troubleshooting of Hermes IT Network Infrastructure.
  Monitoring Leased lines & PRI of different service providers (NOC Team & Airtel, Reliance, BSNL) and coordinating with them till issue closure.
  Monitoring tool we are using free ping, SYS log, Wire shark and Solar wind.
  Given that the Solutions to Users Calls logged in Hermes Client IT Service desk.
  Checking the log details of switches, routers and all other equipment’s.
  Implementation and doing configuration changes in network devices as per Business requirements.
  Installation and Configuring Network products like routers, switches, Hubs, Leased Line modems and video conference equipment’s.
  Hands on experience in Cisco routers 3845, 3800, 3600 & 2800 series.
  Hands on experience in Cisco switches 3750 PoE, 3550 & 2950 series.
  Switch configuration & maintenance (3750G, 3550, 2950), 10/100/1000 base Ethernet, VLAN Trunking.
  Configuring and troubleshooting Cisco routers, switches, Cisco ASA Firewall and Bluecoat 8000 series.
  

Experience as Network Engineer

• Employer

  British Telecom

• From

  11 April 2016

• To

  10 December 2018

• Detail

  Troubleshooting Switching and Routing issues, customer faults on ISP backbone within SLA to resolve high latency, packet drops, internet reachability, link down, site not opening incidents with proper Root cause analysis LAN, WAN and MAN links.
  Ticketing tool we are using NGSD, BNC Remedy, HPSM, and GERT.
  Spearheaded in providing support to ISP in trouble shooting the problems of network as well as customers.
  Alarms monitoring like SNMP, CPU utilization, hardware failure and resolving them proactively.
  Specialized in Network Security technologies (Firewall, IPS/IDS, Content Filtering, Proxy and Cisco network products.
  Updates at OS level, firmware and application level on Check Point, Juniper, Cisco, Source fire Devices.
  Health check of devices and links by network monitoring tools-Smarts, Nagios, PRTG, Schruntizer, and tacking top talkers for high Utilization.
  Configuration and troubleshooting of firewall Policies on Juniper SRX and URL Whitelisting / Filtering on Palo Alto Network and Riverbed devise.
  Configuration and troubleshooting of Cisco Routers 2600, 3850 and Switches 2950, 3750 and customer CE to PE Routers troubleshooting with BGP, OSPF, EIGRP.
  Creation and Implementation of Virtual LAN (VLAN), Static IP Configuration, Trunking, Ether Channel, Access port, Trunking port, STP, HSRP.
  Maintaining the SOP documents and network architect diagram.