Irfan Bashir

Helpdesk, VoIP, System Administration
Dubai


Profile Views 704

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Skills
Helpdesk VoIP Elastix Asterisk VOIP system Administrator Networking Procurement Windows 7 Windows 10 Windows Server 2008 Windows Server 2012 Linux MAC OS CCTV
  • Experience
    9 Years
  • U.A.E Experience
    --
  • Industry
    Information Technology
  • Nationality
    Pakistani
  • Visa status
    Visit Visa in UAE
  • Qualification
    Master - Master of Science (Information Technology)
  • Driving License: Pakistani
Other Matching Titles/Position
Industry Titles
Information Technology

Summary of Career

1. Supervising Helpdesk support team and ensuring timely delivery of services to the users.


2. Manage VoIP operations i.e. Asterisk and Elastix.


3. Configuration of different IP and soft phone including Cisco, D-link, Grandstream, X-lite, etc.


4. Installing, configuring, and maintaining company's computer systems, networks, file servers, and other related software and hardware.


5. Servers and Users backup on Daily, Weekly & Monthly basis.


6. Coaching & training of team to enhance their skill-set to achieve better quality of service provision to the users.


7. Planned, designed and implemented new technologies to meet business needs and ensuring high availability and continuity of all systems and infrastructure.


8. Hardware and System diagnostic


9. Implement procedures to improve remote technical support, reducing time spent on each call and related outages.


10. Managing and administering Inventory Management System.


Work Experience (Employment History)
Academic Qualification

Master 01 January 2011

Master of Science (Information Technology)

Bachelor 01 December 2005

Computer Science

Matric 01 August 1999

Science Group
Certifications
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