Summary of Career

1. Investigating and resolved customer inquiries and complaints in a timely and empathetic manner.

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2. Worked with the management team to implement and proper division of responsibilities.

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3. Developed reputation as an efficient service provider with high levels of accuracy.

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4. Processing and logging incoming calls and emails into CRM system for future reference.

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5. Forwarding and escalating inquiries and complaints to the designated departments for further investigation.

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6. Generated all documents and information required for customer shipments.

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7. Processed and entered all customers orders into database and provided proactive customer service or all accounts.

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8. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

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9. Maintained excellent working relationshipswith customer by efficiently responding to all inquiries and complaints concerning work orders, invoices and shipments.

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10. Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.

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