Summary of Career

1. Providing 24*7 technical support to NIKE applications and stores across the globe.

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2. ? Monitoring, Troubleshooting, diagnosing and resolving LAN/WAN connectivity issues of over 200 global clients and Datacenters.

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3. Worked on Incidents, Problems, and Change tickets on various ticketing tools.

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4. Efficient in resolving multiple incidents as well as completing the enhancements within the service level agreement in turn leading to improved customer satisfaction and appreciation.

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5. Pulling the network status reports and conferring with network users about solving existing system problems.

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6. Coordinated with ISP Vendors on scheduling intrusive testing, Site Dispatch and Vendor meet with timely follow-ups and escalations.

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7. Scheduled conference/ P1 Bridge calls with multiple teams like MIM, ISP vendors, NSC, Cisco for immediate troubleshooting and faster resolution of high priority incidents/major outages.

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8. ? Documentation of the entire service and resolution process, RFO, RCA and other important reports.

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9. Lead a team of 5 members

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10. Advising the management regarding the loopholes and the solutions

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